What are the responsibilities and job description for the Front Desk Agent position at Baymont Inn and Suites by Wyandham Battle Creek?
## Overview We are currently looking for a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for providing exceptional customer service in a hospitality setting, with a strong focus on front desk operations and guest satisfaction. ## Responsibilities - Greet and check-in guests in a friendly and professional manner - Handle guest inquiries, requests, and complaints promptly and courteously - Operate phone systems to manage incoming calls and redirect them accordingly - Assist guests with reservations, check-outs, and payment processes - Maintain a neat and organized front desk area - Provide information about hotel services, facilities, and local attractions - Collaborate with other hotel staff to ensure seamless guest experiences - Uphold high standards of cleanliness, safety, and security at the front desk area ## Requirements - Proven experience in a front desk or customer service role, preferably within the hospitality industry - Strong communication skills and excellent phone etiquette - Knowledge of hotel management systems and reservation software is a plus - Ability to multitask and work efficiently in a fast-paced environment - A friendly and professional demeanor with a focus on guest satisfaction Joining our team as a Front Desk Agent offers competitive compensation, opportunities for career growth, and the chance to be part of a dynamic hospitality team dedicated to delivering exceptional service. If you are passionate about hospitality and possess the required skills, we invite you to apply for this exciting opportunity.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 20 – 44 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evenings as needed
- Evening shift
- Holidays
- Nights as needed
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Battle Creek, MI 49015 (Required)
Ability to Relocate:
- Battle Creek, MI 49015: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16