What are the responsibilities and job description for the Front Desk Agent position at Baymont Inn and Suites?
```Job Summary```
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you.
```Duties```
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, room assignments, and special requests
- Handle guest complaints or concerns in a timely and professional manner
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
```Skills```
To excel in this role, you should possess the following skills:
- Strong customer service skills with a friendly and approachable demeanor
- Excellent communication skills, both verbal and written
- Proficiency in using phone systems and other office equipment
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Bilingual or multilingual abilities are highly desirable
- Knowledge of hotel management systems is a plus
- Previous experience in hospitality or guest relations is preferred
Join our team today and be part of creating memorable experiences for our valued guests. Apply now!
Job Types: Full-time, Part-time
Pay: $9.00 - $10.00 per hour
Schedule:
- Evening shift
- Morning shift
- Overnight shift
Experience:
- Hotel experience: 1 year (Required)
Language:
- English (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Mobile, AL 36609 (Required)
Work Location: In person
Salary : $9 - $10
