Front Desk Receptionist

Job Summary:

As a Front Desk Agent, you will be the first point of contact for guests, ensuring a welcoming, professional, and seamless experience throughout their stay. Your primary responsibilities include managing check-ins and check-outs, addressing guest inquiries, and delivering exceptional customer service to ensure guest satisfaction and loyalty.

Responsibilities:

• Guest Services:
• Greet and welcome guests warmly upon arrival and departure.
• Assist guests with check-in and check-out processes, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Reservation Management:
• Manage room reservations, modifications, and cancellations.
• Ensure accurate entry of guest information into the hotel management system.
• Communication and Coordination:
• Collaborate with other departments (housekeeping, maintenance, etc.) to ensure seamless guest experiences.
• Provide guests with information about hotel amenities, local attractions, and dining recommendations.
• Financial Transactions:
• Process payments, including cash, credit cards, and other methods, accurately.
• Maintain and reconcile a cash drawer, ensuring all transactions are documented.
• Problem Resolution:
• Address guest concerns or complaints and escalate issues to management as necessary.
• Offer practical solutions to ensure guest satisfaction.
• General Administrative Tasks:
• Answer and route phone calls in a professional manner.
• Maintain a clean, organized, and professional front desk area.
• Prepare and distribute daily reports as directed by management.

Job Type: Full-time

Pay: $8.00 - $13.00 per hour

Schedule:

• 8 hour shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Hotel: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Ability to Commute:

• Muncie, IN 47304 (Required)

Ability to Relocate:

• Muncie, IN 47304: Relocate before starting work (Required)

Work Location: In person

Salary : $8 - $13