What are the responsibilities and job description for the Hotel Front Desk Agent position at Baymont Inn and Suites?
Overview
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a welcoming atmosphere at our hotel. The ideal candidate will possess strong guest relations skills, a passion for hospitality, and the ability to handle various front desk operations efficiently.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes smoothly and efficiently.
- Answer phone calls promptly, providing information and assistance as needed.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of reservations, cancellations, and room assignments.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Utilize hotel management software and phone systems effectively.
- Promote hotel amenities and services to enhance the guest experience.
- Assist in managing billing processes and ensuring accurate charges.
Qualifications
- Previous experience in customer service or hospitality is preferred.
- Strong guest relations skills with a focus on providing excellent service.
- Familiarity with hotel management practices is a plus.
- Proficiency in phone etiquette and effective communication skills.
- Bilingual abilities are highly desirable to assist diverse clientele.
- Ability to work flexible hours, including weekends and holidays.
- Strong organizational skills with attention to detail.
- A positive attitude and the ability to work well under pressure in a fast-paced environment.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $10.50 - $10.75 per hour
Expected hours: 24 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
Experience:
- Phone etiquette: 1 year (Preferred)
- Front desk: 1 year (Required)
- Hospitality: 1 year (Required)
Ability to Relocate:
- Columbus, GA 31904: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $11
