What are the responsibilities and job description for the Network Administrator position at BayOne Solutions?
Job Details
Responsibilities
- Responsible for designing, organizing, modifying, installing, and supporting network hardware and software at a single location in Palo Alto, CA
- Manage network security with knowledge of: FortiGate, access points - Being capable of troubleshooting, analyzing and diagnosing issues as needed
- Collaborate with remote IT team members to build and maintain positive, productive team relationships
- Develop positive relationships with the business and other functions involved in downstream technical processes
This is what you'll need: -
- At least 5 years (or relative) in a Systems or Desktop support role, where you learned the nuances of IT Administration
- Bachelor's is preferred for this position
- Experience with: LAN/WAN, Firewalls, Dell Switches, Access Points, Cisco (Preferred)
- Strong written and verbal communication skills are a must
- Tech Savvy - Ability and passion for learning new technology and tools
- Passion for Customer Support
- A drive to help end users get what they need to do their jobs the best they can.
- A sense of satisfaction from helping end users get what they need in a timely manner
Prioritization Skills
- The ability to analyze support requests, and prioritize them based on impact
- Discipline - The discipline to actively manage help desk tickets and internal IT tasks, without getting distracted by email, chat or other adhoc communication
- A Teacher - Able to teach end users about IT technologies or solutions to their issues in an easy to understand way - Self-Starter - The ability to actively look for effective tasks to complete in times of low tickets.
- Work with end users to troubleshoot Network issues at the office. Be able to determine if the problem is on the Physical, Network, or Application Layer.
- You enjoy monitoring and administering switches, firewalls, access points, and Internet circuits.
- Ability to communicate with other team members for requirements for any changes and approvals in the network.
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