What are the responsibilities and job description for the Client Services - Customer Care Representative I position at Bayone?
Job Description : Summary
Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine
complexity, while utilizing multiple customer communication channels, which may include voice, mail,
email, chat, AI related inquiries, etc.
Duties and Responsibilities
- Supports assigned client group(s) performing routine complexity health related customer
excellence activities.
procedures.
customer information.
when delivering sensitive health information.
telephone, fax, email chat regarding reporting of patient results, inquiries of tests and
services, concerns of service failures and other duties needed to provide superior service.
Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills)
Required Work Experience :
Preferred Work Experience :
productivity / accuracy / quality standards.
Physical and Mental Requirements :
Skills :
improvement, innovation, and leveraging digital
dditional Job Details :
Shift / TimeZone : Monday-Friday in window 8a to as late as 9pm CST
Hours Per Week : 40.00
Days : All
