Client Services - Customer Care Representative I

Title-Client Services - Customer Care Representative I

Location- Lenexa KS

Duration-3 Months

State of Credentials Licenses Required: Yes

Shift/Time Zone: First shirt, Monday - Friday 7:00 am - 3:30 pm central time

Job Description: Summary

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine

complexity, while utilizing multiple customer communication channels, which may include voice, mail,

email, chat, AI related inquiries, etc.

Duties And Responsibilities

• Supports assigned client group(s) performing routine complexity health related customer
  
  

excellence activities.

• Typically makes routine outbound, health related customer calls following set scripts,
  
  

procedures.

• Maintains complete customer/patient confidentiality for all health, personal and other
  
  

customer information.

• Provides professional, respectful, customer excellence. Demonstrates caring and empathy
  
  

when delivering sensitive health information.

• Effectively respond to all customer inquiries received by various digital methods including
  
  

telephone, fax, email chat regarding reporting of patient results, inquiries of tests and

services, concerns of service failures and other duties needed to provide superior service.

• Supports all client group(s) based on business needs.
  
  

Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills)

Required Work Experience

• 1-year related customer service excellence experience.
  
  

Preferred Work Experience

• Health care and laboratory related experience.
• Experience delivering customer service excellence and achieving
  
  

productivity/accuracy/quality standards.

Physical And Mental Requirements

• Consistent exceptional customer service, accuracy and quality focus required.
  
  

Knowledge

• N/A
  
  

Skills

• Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and
  
  

AI.

• Continuous Improvement: Embrace and thrive in an environment of continuous
  
  

improvement, innovation, and leveraging digital

Additional Job Details: Must be able to lift up to 50lbs

Must be able to sit for long period of time

Must be able to walk up and downstairs

Must be able to key efficiently

TB_HC Job #: 25-26997