What are the responsibilities and job description for the Inbound Customer Service Representative & Outbound Collector position at Bayone?
Answer inbound phone calls from internal and external customers
Process customers payments
Make credit release decisions following procedures
Refer customer disputes to field personnel for final resolution
Make payment arrangements on delinquent accounts
Escalate customer disputes and collections situations as necessary
Assist team in meeting inbound service level standard
Responsible for the investigation and analysis of credit information while working within established guidelines
Contact customers regarding delinquent payments and assists in the collection of past due accounts For Outbound Collections :
Credit limit assessments
Participate and / or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc)
Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30 / 60 / 90 buckets, etc)
Work set # of accounts each day and note all efforts
Have candidates tested for Customer Service Scenarios. Microsoft Basics, and Basic Typing and include results on submittal. Answer inbound phone calls from internal and external customers
Process customers payments
Make credit release decisions following procedures
Refer customer disputes to field personnel for final resolution
Make payment arrangements on delinquent accounts
Escalate customer disputes and collections situations as necessary
Assist team in meeting inbound service level standard
Responsible for the investigation and analysis of credit information while working within established guidelines
Contact customers regarding delinquent payments and assists in the collection of past due accounts For Outbound Collections :
Credit limit assessments
Participate and / or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc)
Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30 / 60 / 90 buckets, etc)
Work set # of accounts each day and note all efforts
Have candidates tested for Customer Service Scenarios. Microsoft Basics, and Basic Typing and include results on submittal. [] Shift : []
