What are the responsibilities and job description for the Product Surveillance Technician position at BayOne?
- Field inquiries received by phone, electronic or verbal correspondence and document reported complaints according to applicable SOP(s). Provide technical support and remote troubleshooting guidance as needed.
- Provide technical support and remote troubleshooting guidance as needed.
- Review associated records; provide technical guidance, and contact users and customers to collect information on the treatment, product performance, functionality, etc.
- Conduct periodic follow-up to close complaints in a timely manner.
- Complete investigations, which may include execution or coordination of product returns and subsequent evaluations, review of manufacturing records and ensuring proper approvals are obtained as part of closure.
- Support statistical analysis of complaint trends.
Professional experience
- Medical Device - preferred
- Medical or surgical office experience - preferred
- Customer service experience - preferred
