Help Desk Technician

🔧 Help Desk Technician – Join Our IT Team!

📍 Location: New Port Richey, FL

🏢 Company: Bayonet Plumbing, Heating, and Air Conditioning (A Division of IES)

🚀 Kickstart Your IT Career with a Team That Values Your Skills!

Bayonet Plumbing, Heating, and Air Conditioning, a division of IES, is looking for a tech-savvy, problem-solving Help Desk Technician to join our growing team.

If you thrive on troubleshooting, love working with people, and want to make an impact in a dynamic IT environment, this is your chance to shine!

What You’ll Do:

Technical Support & Troubleshooting

• Provide top-tier technical support—remote & in-person—via phone, email, and ticketing system
• Troubleshoot hardware/software issues across workstations, printers, phones, and tablets
• Assist with network troubleshooting and escalate complex issues to senior IT pros
• Install, configure, and upgrade software, drivers, and maintenance tools
• Keep track of IT assets and ensure smooth IT operations across the company
  
  

Ticket & User Management

• Document and track all IT support requests, resolutions, and interactions
• Prioritize and resolve tickets efficiently within established Service Level Agreements (SLAs)
• Provide training and guidance to end-users on IT best practices
  
  

Collaboration & Customer Service

• Communicate technical solutions in a clear, user-friendly manner
• Work closely with IT teams to escalate and resolve complex technical issues
• Deliver outstanding customer service by responding to inquiries quickly and professionally
  
  

🎯 What We’re Looking For:

📌 Experience:

• 2 years in a Help Desk or IT support role
  
  

📌 Technical Skills:

• Proficiency in Windows 10/11, Microsoft Office 365, Active Directory, and remote desktop tools
• Experience with basic network troubleshooting
  
  

📌 Education & Certifications:

• Associate’s degree in IT or a related field OR relevant IT certifications (A , ITIL, Modern Desktop Admin, etc.)
  
  

📌 Soft Skills:

• Strong communication and interpersonal skills
• Detail-oriented and able to diagnose and resolve issues efficiently
• Self-motivated and proactive in tackling IT challenges
  
  

🌟 Why Join Us?

• 💰 Competitive Pay & Benefits Package – Medical, Dental, Vision, & Supplemental Insurance
• 🛡 Company-Paid Life Insurance – Because your security matters
• 💼 401(k) Retirement Plan – Plan for the future with confidence
• 🎉 Paid Holidays – Work hard, rest easy
• 📈 Career Growth – Be part of an evolving IT department where your skills are valued and developed!
  
  

💡 Ready to Make an Impact? Apply Today & Let’s Build the Future Together!

Powered by JazzHR

KfyeSyc75F