Dental Receptionist/Insurance Coordinator

About Us

Bayside Family Dentistry, a high-end, fully renovated dental practice located in Bayside, NY, is seeking a highly skilled and professional Front Desk Receptionist & Dental Insurance Coordinator to work 4-5 days per week.

A minimum of 2 years prior experience in the dental industry is required, along with direct experience using Dentrix software.

The ideal candidate will have a strong understanding of dental office operations, exceptional customer service skills, and a deep knowledge of dental insurance processing. This position requires a detail-oriented individual with excellent communication and multitasking abilities to ensure smooth daily operations and exceptional patient care.

Key Responsibilities:

Front Desk Receptionist:

• Greet and check in patients upon arrival, ensuring a warm and professional environment.
• Answer phone calls, schedule appointments, and handle patient inquiries with a friendly, knowledgeable approach.
• Manage patient flow by coordinating appointments, confirming schedules, and rescheduling as needed.
• Maintain patient records, ensuring accuracy and confidentiality, in compliance with HIPAA guidelines.
• Process patient forms, including new patient intake, medical history, and insurance details.
• Assist with the preparation of patient treatment plans and provide patient reminders for upcoming appointments.

Dental Insurance Coordinator:

• Verify and confirm patient insurance benefits and eligibility before appointments.
• Submit insurance claims and track their status, ensuring prompt resolution of issues or denials.
• Work with patients to explain their insurance coverage and payment responsibilities clearly.
• Follow up with insurance companies for claim status and payment, addressing discrepancies as needed.
• Work closely with the dental team to ensure accurate treatment coding and insurance billing practices.
• Maintain a thorough understanding of the latest insurance policies and changes to better assist patients.
• Provide accurate pre-treatment estimates to patients based on their insurance plans.

Additional Responsibilities:

• Maintain a clean and organized front desk and patient waiting area.
• Participate in team meetings to discuss office improvements, patient care, and efficiency.

Qualifications:

• Prior Experience: Must have a minimum 2-3 years of experience in a dental office, including experience as a Front Desk Receptionist and Dental Insurance Coordinator.
• Dentrix Software: Must have a minimum 2 years of direct experience using Dentrix software.
• Dental Insurance Knowledge: Extensive knowledge of PPO dental insurance plans, billing procedures, and coding.
• Computer Skills: Highly proficient in Microsoft Office Suite including Microsoft Outlook, Excel and Word.
• Communication Skills: Excellent verbal and written communication skills with the ability to explain complex insurance and treatment details clearly to patients.
• Attention to Detail: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Customer Service: A passion for providing exceptional service and a friendly, welcoming demeanor.
• Education: High school diploma or equivalent; additional dental office training or certification is a plus.
• Bilingual (Preferred but not required): Proficiency in Spanish or other languages is a plus.

If you are a motivated and skilled dental professional with a passion for patient care and insurance coordination, we invite you to apply and become an integral part of our team at Bayside Family Dentistry.

Perks and Benefits

• Salary: $20-$26 per hour depending on experience and qualifications
• Paid vacation for full-time employees
• Paid office observed federal holidays
• Free dental care for employee and discounts for immediate family members

Office Schedule

• Monday: 9:00 AM-5:00 PM
• Tuesday: 9:00 AM-6:00 PM
• Wednesday: Closed (subject to change)
• Thursday: 9:00 AM-6:00 PM
• Friday: 9:00 AM-5:00 PM
• Saturday: 9:00 AM-3:00 PM (subject to change)
• Sunday: Closed

Transportation & Parking

• Free on-site office parking
• 1 block from Bayside LIRR train station

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Free parking
• Paid time off

Experience:

• Dental receptionist: 2 years (Required)
• Dentrix: 2 years (Required)

Language:

• English (Required)

Ability to Commute:

• Bayside, NY 11361 (Required)

Work Location: In person

Salary : $20 - $26