What are the responsibilities and job description for the Service Writer/ Customer Service Representative position at Bayside Outdoors?
Job description
About Us: At Bayside Outdoors, we are committed to providing top-notch service and solutions to our customers. As a trusted leader in RV and Marine industry, we are looking for a passionate and professional Service Writer / Customer Service Representative to join our dynamic team. This is an exciting opportunity for individuals who thrive in a fast-paced environment and are dedicated to delivering exceptional customer experiences.
Job Description: As a Service Writer / Customer Service Representative, you will be the first point of contact for our customers, assisting them with service inquiries, processing work orders, and ensuring a seamless service experience. You will work closely with both the service and sales teams to ensure customer satisfaction and efficient service delivery.
Responsibilities:
- Greet customers in person or via phone, addressing service-related inquiries and providing information about services.
- Create and manage service orders, ensuring that all relevant details are accurately documented.
- Communicate with customers to gather necessary information regarding service needs, equipment, and vehicle issues.
- Coordinate with technicians and service teams to schedule appointments and ensure timely service delivery.
- Provide customers with status updates on their service requests.
- Maintain a high level of customer satisfaction by addressing concerns and resolving issues promptly.
- Process payments, warranties, and insurance claims as needed.
- Maintain organized records of service orders, customer interactions, and other related documents.
- Ensure that the service department is running efficiently, and assist in managing inventory and service scheduling.
- Handle follow-up calls and emails to ensure customer satisfaction.
Requirements:
- High school diploma or equivalent (associate degree or higher preferred).
- Previous customer service or service writing experience is a plus.
- Strong communication skills, both written and verbal.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Excellent problem-solving skills and attention to detail.
- Basic computer skills and proficiency in using office software (Microsoft Office, etc.).
- A positive, friendly attitude with a customer-first mentality.
- Ability to work well with a team and collaborate across departments.
Job Type: Full-time
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Rotating weekends
People with a criminal record are encouraged to apply
Ability to Commute:
- Green Bay, WI 54313 (Required)
Ability to Relocate:
- Green Bay, WI 54313: Relocate before starting work (Preferred)
Work Location: In person
Salary : $50,000 - $80,000
