What are the responsibilities and job description for the Guest Service position at Baytown - Pirates Bay?
Job Details
Job Location: Texarkana, AR
Salary Range: Undisclosed
Description
Position Summary
If you’ve got stellar interpersonal skills, a knack for quick thinking, and can handle a computer with ease, then the Guest Service team wants you! We’re all about dishing out fantastic service with a smile. Basic computer skills and outstanding Guest Service abilities are essential, along with a positive attitude and a passion for learning! You will be responsible for admissions, retail, and other guest focused roles in the park.
Essential Duties & Responsibilities
- Welcomes guests to Big Dam Waterpark in a warm friendly manner.
- Ability to provide information to guests related to ticket and season pass purchase options and polices.
- Initiates conversation with guests, maintaining proper eye contact and providing relevant information regarding attractions, park information, and special events.
- Interacts on the front line trying to deescalate any guest concerns, if unable to – know when to pull in management.
- Ability to assist with and /or act as the host for birthday parties, cabana rentals, or any special groups or events.
- Responsible for cash/credit card handling and end of day reconciliation of all admissions and retail sales.
- Responsible for the care and maintenance of issued equipment.
- Participate in service training programs for safety, and customer service.
- Serve in a public information/relations capacity.
- Report irregularities, discrepancies, damage, and loss of property and safety concerns promptly to the supervisor.
- Complete all required company trainings and compliance courses as assigned.
- Adheres to company standards and maintains compliance with all policies and procedures.
- Ensuring that guests receive outstanding customer service by providing a friendly, fun, safe environment.
- Maintains high standards, positive attitude, and professional appearance.
- Develop and maintain a harmonious working relationship with all other departments.
- Work extended and/or irregular hours including nights, weekends and holidays as needed.
- Performs other related duties as assigned.
Qualifications
Qualifications & Skills
- Must be 16 years or older.
- Ability to understand and follow verbal directives and written directions.
- Desire to work outdoors during all-weather types to ensure a wonderful experience for our guests.
- Excellent verbal communication skills as you will interact with our guests while making sure the park looks great.
- Must be able to work a flexible schedule, including nights, weekends, and holidays.
- Minimum Education & Experience
