What are the responsibilities and job description for the Guest Service Rep position at DRM EMPLOYEES LLC?
Job Title: Guest Service Representative
Job Summary:
We are seeking a friendly and professional Guest Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a positive experience during their stay. This role requires strong communication skills, a proactive attitude, and the ability to handle various guest inquiries and concerns.
Key Responsibilities:
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Assist guests with check-in and check-out processes efficiently and accurately.
- Respond to guest inquiries and resolve issues in a timely manner.
- Provide information about hotel services, local attractions, and amenities.
- Maintain a clean and organized front desk area.
- Collaborate with other departments to ensure guest satisfaction.
- Handle guest complaints with professionalism and empathy.
- Process payments and manage billing inquiries.
Skills and Qualifications:
- High school diploma or equivalent; additional education in hospitality is a plus.
- Previous experience in customer service or hospitality preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficient in using computer systems and software related to guest services.
- A positive attitude and a passion for providing outstanding service.
We are an equal opportunity employer and welcome applications from all qualified individuals.
