What are the responsibilities and job description for the Customer Service-Medical Billing Department position at Bayview Physicians Group?
Job Type
Full-time
Full Job Description
Bayview Physicians Group is a rapidly growing outpatient multi-specialty medical group, that strongly believes the doctor-patient relationship is the cornerstone of quality healthcare. We staff more than 600 positions in the Hampton Roads area. Individuals who possess excellent customer service skills, strong collegial relationships, and the desire to promote a positive work environment are encouraged to apply. We offer a competitive benefits package to our full time employees and we are always accepting applications from qualified candidates. On the job training is available for the right candidate.
Duties & Responsibilities:
- Answer multi-line phones
- Provide exceptional customer service to Bayview Patients calling in to make a payment or have questions about their bills
- Take payments over the phone
- Update patient information and data entry
- Review patient balance due accounts
- Navigate in the Electronic Health Record
- Resolve patient concerns or disputes regarding their bill
- Work Accounts Receivable
Qualifications:
- General customer service experience
- Ability to communicate effectively orally and in writing.
- Excellent telephone skills.
- Must demonstrate the ability to work as a team.
- Must demonstrate a positive attitude, and helpful demeanor.
- General knowledge of standard office equipment such as computers, fax machine, photo copier, etc.
- General medical office experience a plus
Education and/or Experience:
- Minimum of 1 year previous customer service experience
- Call center experience a plus
- Previous medical front desk experience a plus
- Organization is willing to train the right candidate
