What are the responsibilities and job description for the Operations Engineer position at BBC?

Package Description

Job Title : Operations Engineer

Job reference : 21241

Band : C

Contract : Fixed term contract. It is anticipated to last around 9 months.

Salary : $75,000 - $95,000 gross per annum depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

Location : Office Base is Washington DC, USA

Final date to apply : Wednesday 12th February 2025

This is a local hire position and eligible candidates must be able to live and work in the US (US citizenship, Green Card or work authorisation).

Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.

Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.

Benefits - you can find out more about working at the BBC by selecting this link to our

If you need to discuss adjustments or access requirements for the interview process please contact the k. For any general queries, please contact : k.

Job Introduction

It’s an exciting time to be part of BBC News as we grow in North America. Our independent, impartial and unrivalled global journalism has made us one of the most trusted news brands in the US, where we reach tens of millions of people each week across digital, TV and radio.

We are looking for an experienced IT Operations Engineer to join our established team, responsible for the maintenance of operational workflows required by our live services.

You will undertake defined support processes within a workflow and will either resolve issues or escalate following a defined process focused on Broadcast and Administrative BBC IT platforms based in Washington DC and other locations in the Americas as required.

Main Responsibilities and Accountabilities

Day to day duties will include :

Desktop IT support and installation (hardware & software for both PC and MAC)
User login account support & troubleshooting
Office network infrastructure installation and maintenance (LAN & Wireless)
Editing support & Edit suite maintenance (software and hardware)
Installing / wiring and maintaining servers and other rack mount gear
Printer installation and maintenance
Troubleshoot, Install, maintain & repair broadcast equipment for TV & Radio
Card-based security system management
Security camera system installation and maintenance
Electrical safety testing and inventory tracking of all equipment
Maintenance and repair record keeping

Are you the right candidate?

The successful candidate must demonstrate :

Experience of operating within, or demonstrable knowledge of, multi-platform environments

Broad understanding of end-to-end operational workflows; their purpose and typical requirements

Appreciation of the requirements of a workflow from a technical perspective – how components are inter-reliant and impact the workflow

Experience in supporting a wide range of broadcast and production technologies, systems and equipment

Experience of overcoming challenges in operational processes and common fixes

Able to identify indicators which suggest an issue within a workflow, whether through monitoring or responding to an unexpected variation

Appreciation of support structures and escalation process when a cannot be performed

A high degree of computer literacy

Experience in an operational, support or customer-facing role, preferably supporting live services

Effective administrative skills with a flexible approach to a wide range of duties

Experience of working under pressure and delivering to tight deadlines

Self-assured communication and interpersonal skills

Ability to work on own initiative

Awareness of current safety legislation and statutory requirements relating to IT including Electricity at Work

Ability to share knowledge with team members

Knowledge of health and safety standards, approaches and processes and other relevant regulatory requirements

Familiarity with using a range of diagnostic and monitoring tools

Ability to communicate effectively with external providers and internal partners

Evidence of troubleshooting and diagnosing defects in complex systems

Able to create supporting documentation

Able to prioritise according to service impact and work under pressure

Ability to learn BBC health and safety standards, processes and relevant regulatory requirements

Salary : $75,000 - $95,000

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