What are the responsibilities and job description for the Junior Client Service Representative position at BBH (Poland) Sp. Z.o.o.?
At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!
What You Can Expect At BBH:
If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.
Location: Kraków
Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old
Join us as a Junior Client Service Representative!
Client Service Representative serves as a primary contact for clients and internal operational teams. CSR provides timely and accurate resolution of internal and client inquiries to ensure exceptional levels of client service are met. The individual focuses on the Custody disciplines and the applicable product offering for assigned client relationships.
Main Responsibilities:
- Proactively respond to client’s inquiries on a daily basis.
- Work effectively with internal departments or third-party providers to prioritize client requests, deliverables, and issue resolution.
- Participate in team-based project work and audits.
- Utilize relevant internal technology solutions to effectively manage client’s inquiries.
- Introduce and familiarize clients with new technology, automation tools and products.
Requirements:
- BS/BA degree preferably in a business, finance, or accounting related concentration and/or equivalent work experience.
- English C1
- Ability to communicate effectively both verbally and in writing.
- Ability to effectively prioritize and resolve client needs.
- Ability to learn and utilize new technologies to research, analyze, and resolve client needs.
- Ability to work quickly and accurately in a deadline-oriented environment.
- Ability to build and maintain internal and external client relationships.
- Strong ability to apply analytical skills to data, workflows, numeric information and problem solving.
- Comprehensive working knowledge of Microsoft Office products.
What We Offer:
- To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
- 24 days of occasional remote work from Poland during a calendar year
- Private medical care
- Life Insurance
- Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
- Professional trainings and qualification support
- Wellbeing Program
- Online Social Fund benefit platform
- Social, sport and integration events
- Onboarding Program for new hires
