What are the responsibilities and job description for the Customer Service Manager position at BBSI Southern California?
Job Description
Job Description
Job Type : Full-Time, Direct Hire, Onsite
Location : Memphis, TN
Compensation : $60,000 - $70,000 / Year Generous Benefits & Profit Share
Join a Thriving Team & Lead the Transformation!
Are you ready to make a real impact? Our client, a fast-growing distribution company in Memphis, TN, is looking for a Customer Service Manager to take their team to the next level! This is an exciting newly created role, giving you the opportunity to reshape the customer service function into a proactive, sales-driven powerhouse. If you thrive on leadership, innovation, and optimizing processes—this is your chance to shine!
Position Overview
As the Customer Service Manager, you’ll be the driving force behind a team of 9 customer service representatives across two locations. Your mission? Move the department beyond basic data entry and transform it into a customer-centric, sales-supporting function through technology and streamlined processes.
Key Responsibilities
- Build & Document Processes – Develop a comprehensive training manual and establish efficient workflows.
- Lead a High-Performing Team – Set goals, mentor staff, and foster a customer-first, sales-supportive culture.
- Optimize Productivity – Strategically plan resources to enhance efficiency and service quality.
- Data-Driven Decision Making – Analyze and report customer service metrics to leadership.
- Enhance Customer Experience – Improve order management, phone handling, and overall service strategies.
- Recruit & Develop Talent – Hire, train, and empower your team to reach new levels of success.
What You Bring to the Table
Unbeatable Benefits Package
Company Description
BBSI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
California applicants : to see how we protect your data, visit our website at https : / / www.bbsi.com / privacy -notice-california-applicants.
Company Description
BBSI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. California applicants : to see how we protect your data, visit our website at https : / / www.bbsi.com / privacy-notice-california-applicants.
Salary : $60,000 - $70,000
