What are the responsibilities and job description for the Customer Service Coordinator position at BBSI Yakima?

Job Description

YKIMA AREA EMPLOYER LOOKING TO HIRE AN EXPERIENCED CUSTOMER SERVICE COORDINATOR.

CALL ME TODAY FOR MORE INFO. 509-388-3527

Type of Employment : Full Time - Wage : $19 per hour

Summary / Objective :

The primary function of a Customer Service Coordinator is to work with the Dispatcher and Projector Coordinator(s) to effectively deploy the companies technical resources for maximum utilization. The primary duties include but are not limited to assisting with daily service requests as well creating and maintaining a project plan that communicates tasks, milestone dates, statuses and resource allocation.

Essential Functions :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide backup to all Dispatch duties.
Coordination of all support groups to ensure maximum utilization of billable resources.
Assist the Dispatcher with service requests as they arrive through email, manual entry, or direct customer input.
Assist with reviewing service tickets and edit accordingly for ticket completion.
Organize and coordinate small project to ensure on-time completion within budgetary requirements.
Understand overall project objectives, as well as the role and function of each project team member.
Schedule Technical Resources on the ConnectWise dispatch portal.
Coordinate internal resources and third parties / vendors for the flawless execution of projects.
Ensuring risks are identified, communicated, and mitigated and that projects are delivered successfully through to production.
Assist project team in design and development tasks.
Assist with monitoring resource’s schedules to ensure prompt time entries. Time entries to be completed by 9am the following morning for the previous day. Timesheets must be printed by 8am every Monday for Technical resources to review and sign.
Escalate service / project requests that cannot be completed by assigned Technical Recourse.
Escalate service / project issues that cannot be completed within agreed service levels to Operations manager
Communication with customers as required : keeping them informed of incident progress, notifying them of impending changes and agreed outages.
Ability to work in a team and communicate effectively.
Maintain a clean driving record – This position is required to drive a company vehicle to customer job sites and run errands for company.

Additional Duties and Responsibilities :

Assist with weekly van inventory reports and maintaining Inventory

Assist in receiving Freight

Assist with Vehicle Maintenance Management

Assist with breaking down boxes, recycling equipment or taking out garbage.

Communicate to customers by keeping them informed of progress, notifying them of impending changes, agreed outages, etc.

Maintain specific knowledge of the customer and how our services and products relate to their business strategy and goals.

Improve customer perception and satisfaction.

Ability to work in a team and communicate effectively.

Competencies :

Strong organizational, presentation, and customer service skills.

Skill in planning and preparing written communications.

Interpersonal skills : such as telephony skills, communication skills, active listening and customer care.

Ability to multi-task and adapt to changes quickly.

Understanding of support tools, techniques, and how technology is used to provide services.

Self-motivated with the ability to work in a fast-moving environment.

Ability to manage competing priorities and maximize resources

Supervisory Responsibility :

This position has no supervisory responsibilities.

Work Environment :

This job generally operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The Employee is frequently required to lift and move boxes up to 50 pounds.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type / Expected Hours of Work :

This is a full-time position, and hours of work and days are Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel :

Travel is primarily local during the business day, although some projects may require more out-of-the area.

Experience / Skills :

Ability to use Microsoft Office products to include Word, Excel, and Outlook

Interpersonal skills : such as telephony skills, communication skills, active listening and customer care.

Typing skills to ensure quick and accurate of entry of service request details.

Customer Service Experience required.

Self-motivated with the ability to work in a fast-moving environment.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Company Description

Servicing hundreds of businesses in Washington State, BBSI has the expertise and experience to provide you with responsible, skilled and dedicated employees. BBSI provides complete staffing services in the areas of light industrial, production, manufacturing, clerical, administrative, accounting, and customer service. We are devoted to providing you with customer service that is unmatched in our industry. Because of our commitment to quality, BBSI has been one of California's premier staffing companies. Our friendly and professional staffing coordinators will make certain your company is completely satisfied with our services. With our experienced staff, we have proven methods on how to effectively market and maintain our services through experience, education, communication, and providing solutions to our customers' needs.

Our Talent Acquisition recruiters are both client and candidate advocates and walk side by side with both in order to make a successful placement.

Company Description

BBSI started as a staffing company in 1972, and evolved into a Professional Employer Organization. Over time, we saw that we could make a much bigger impact for our clients by facilitating different conversations with business owners. Helping them see what they couldn’t see before is what drives us. So, we changed the way we do business. Today, we stand shoulder-to-shoulder with business owners and are relentless in our pursuit of their success. Servicing hundreds of businesses in Washington State, BBSI has the expertise and experience to provide you with responsible, skilled and dedicated employees. BBSI provides complete staffing services in the areas of light industrial, production, manufacturing, clerical, administrative, accounting, and customer service. We are devoted to providing you with customer service that is unmatched in our industry. Because of our commitment to quality, BBSI has been one of California's premier staffing companies. Our friendly and professional staffing coordinators will make certain your company is completely satisfied with our services. With our experienced staff, we have proven methods on how to effectively market and maintain our services through experience, education, communication, and providing solutions to our customers' needs. Our Talent Acquisition recruiters are both client and candidate advocates and walk side by side with both in order to make a successful placement.

Salary : $19

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