Oprerations/Customer Service Coordinator

À propos de ce poste

Operations/Customer Service Coordinator

Join CAE’s team based in Spain, Malaga, Responsible for ensuring customer satisfaction by providing assistance in all phases of training program execution, including course scheduling, enrolment management, student support services, and coordination of instructor and facilities resources to meet customer needs.

In this role as operations/customer service coordinator you will be expected to:

• Provide customer service support to internal and external customers
• Perform administrative duties related to training program operations, including data entry, recordkeeping, report generation, and preparation of correspondence.
• Schedule and confirm course training sessions according to customer requests and availability
• Manage enrolments, process additions and cancellations, and maintain accurate records
• Provide information and assistance regarding products and services, policies and procedures, and general activities
• Coordinate the assignment of instructors and facilities to meet customer needs
• Monitor course delivery performance and provide feedback to improve quality
• Support sales efforts by coordinating demonstrations and site visits
• Maintain relationships with clients through regular contact and follow-up; Process payments and collections
  
  

Our ideal candidate will have the following experience:

• Bachelor’s degree or relevant qualification
• 2-5 years of customer service or call centre experience
• Ability to handle large volume of calls and work effectively in a team environment
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to operate a computer and telephone systems while seated for extended periods of time
• Knowledge of Microsoft Office applications (Excel, Word, PowerPoint) preferred
• Bilingual English/Spanish preferred
  
  

About Us

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defence and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.

Type d'emploi

Régulier

CAE remercie tous les candidats de leur intérêt. Toutefois, nous communiquerons uniquement avec les candidats dont l'expérience et la formation correspondent aux exigences du poste.

Employeur offrant l’égalité des chances

CAE est un employeur souscrivant au principe de l’égalité des chances qui s’engage à favoriser la diversité, l’équité et l’inclusion. En tant qu’« Un CAE », nous prenons des mesures d’action positive pour garantir l’égalité des chances à tous les candidats, sans distinction de race, de nationalité, de couleur de peau, de religion, de sexe, d’identité et d’expression de genre, d’orientation sexuelle, de handicap, de neurodiversité, de statut d’ancien combattant, d’âge ou d’autres caractéristiques protégées par la loi.

Si vous ne vous reconnaissez pas dans toutes les exigences énumérées dans l’offre d’emploi, nous vous encourageons néanmoins à prendre contact avec nous et à poser votre candidature. À CAE, tout le monde est invité à contribuer à notre succès. Si des aménagements raisonnables sont nécessaires pour participer au processus de candidature ou d’entretien, veuillez nous contacter à l’adresse suivante : rh-hr@cae.com.