Scheduling Manager

Scheduling Manager:

Primary Function:

The Scheduling Manager is responsible for all scheduling, route management, facilitating production, and support to the sales, customer service, and external operation teams. The manager is a member of the Operations team and a key member of the entire organization and the services that we provide. The goal is to drive customer satisfaction and maximize efficiency of the service teams.

Essential Duties and Responsibilities:

1. Create and optimize Schedules: This is a production scheduling position that engages daily with the sales team and the production delivery team. This position must satisfy balancing customer demands with production and route efficiency. This position must understand the intricacies and benefit of product application.
2. Customer relationship building: Establish rapport with customers and maintain ongoing communication – including post sales follow up.
3. Provide leadership to the production group: Interact directly with key production players, provide feedback, insight, and direction.
4. Perform all other duties as assigned.

Our values are non-negotiable. The incumbent must consistently promote and actively embody the qualities of being Driven, a Team Player, and maintaining a Positive Attitude. It is mandatory to be Intentional, Coachable, and Accountable at all times.

Minimum Qualifications/Experience:

• Scheduling and Routing Experience: Must have prior scheduling and routing experience or a skill set that is directly transferable.
• Software and keyboard proficiency: A high degree of keyboard efficiency and it is beneficial to have familiarity with customer relationship management software.
• Excellent communication skills: Ability to clearly explain routes and product, address customer concerns, and actively engage customer in solutions.
• Sales acumen: Understanding of sales techniques, including identifying customer pain points and presenting solutions.
• Customer service orientation: Prioritizing customer satisfaction and providing a positive experience, provide solutions, ensuring company guarantee is being executed.
• Product knowledge: In-depth understanding of the company's products or services.
• The candidate should have at least 1-3 years of experience in the services field, an ability to communicate effectively with customers and employees, be detail oriented, familiar with logistics and the geography of the area.

Other Qualifications

The physical demands and work environment described here are representative of the conditions that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands- During the training phase of the position, there are high physical demands and working outdoors is required. The incumbent must demonstrate ability to perform and understand the nuances of the work that (s)he is scheduling.

This work includes:

• Walking & Standing – Frequent walking across various terrains, including lawns, gravel, and uneven surfaces, when inspecting customer properties.
• Driving – Extensive driving within a designated territory to meet with potential and existing customers. May involve entering and exiting the vehicle multiple times per day.
• Lifting & Carrying – Occasionally lifting and carrying product samples, application tools, or promotional materials, typically up to 25-50 lbs.
• Bending, Stooping & Kneeling – Regularly bending or kneeling to examine lawns, soil conditions, and pest issues when assessing a property’s needs.
• Reaching & Handling – Frequent use of hands to demonstrate products, take measurements, write estimates, and operate tablets or mobile devices.
• Climbing & Stairs – Occasional climbing of stairs, stepping over landscaping features, and maneuvering through outdoor spaces.
• Exposure to Outdoor Elements – Working in various weather conditions, including heat, cold, rain, and humidity, as customer visits require being outdoors.
• Speaking & Hearing – Strong verbal communication required to explain services, discuss treatment plans, and answer customer questions.
• Visual Acuity – Clear vision needed to inspect lawns, identify potential issues, and read documents or digital screens.

Physical Demands after Training Period

• Work is performed in an office environment and requires the ability to operate standard office equipment, keyboards, and respond to inbound and make outbound calls. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The job requires seasonal overtime occasionally amounting to 10-hour work days.

Work Environment

• While performing the duties of this job, the employee is exposed to a typical office environment.
• The job requires seasonal overtime occasionally amounting to 10 hour work days.