What are the responsibilities and job description for the Tech II IT Support Tech position at BBSI?
A leading IT company that is leading technology in our industry in. Our client provides Managed Services to businesses in the Tri-Cities area and they are are looking to grow our team with a new Help Desk Technician. If you're excited to be part of a winning team, Peak Networks is a perfect place to get ahead. You'll be glad you applied to Peak Networks.
Responsibilities
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and computer chat
- Provide customer assistance
- Document customer interactions
- Run diagnostics to resolve customer reported issues
- Install, make changes and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
- Write technical documents on how to or SOPs
- Network Administration
- Update / Create scripts
- Troubleshooting servers
- Server administration
Qualifications
Certifications
INDPA
