Part - time Breakfast Attendant TPSOVER

Description

The part-time Breakfast Host/Attendant at the TownePlace Suites in Overland Park, Kansas  is responsible for preparing and serving daily breakfast bar, greeting each guest and ensuring the guests’ are comfortable and overall satisfied

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

Education & Experience:  

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Experience in hotel or related field preferred.
  Physical requirements: 
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

General Requirements: 

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with BC Lynd Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with BC Lynd Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Qualifications

Fundamental Requirements

• Be familiar with all buffet items and assist guests in selections as needed.
• Speaks with guests about their stay and assists with service recovery
• Be responsible for quality of food.
• Ensure kitchen, buffet, and equipment cleanliness.
• Stocking coffee, juice and milk machines or dispensers 
• Taking inventory of food, beverages and supplies needed for each day 
• Setting up and maintaining the breakfast bar as required by brand standards 
• Ordering or purchasing food supplies 
• Setting up serving dishes/trays, utensils, cups and other paper products 
• Setting out/arranging cold food, such as pastries, cereals, etc
• Clearing and cleaning tables as they are vacated 
• Preparing and setting up hot food items 
• Wiping up spills 
• Follow menu requirements as provided by the brand 
• Restocking items consistently throughout the breakfast hours and for the next day