Patient Account Representative

Who We Are

BC Services is one of the largest accounts receivable management companies in Colorado. We work with organizations that need expert support managing their revenue cycle and collecting unpaid account balances.

We serve as a friendly and professional extension of our clients billing office to help answer consumers’ questions, resolve their outstanding balances, and facilitate prompt and timely payment to improve our clients cash flow and avoid disruptions to their business. Here at BC Services, we pride ourselves on our ability to deliver excellent customer service to both our clients and their consumers.

What You Would Do

This is a call center. You will receive incoming calls from patients regarding their medical accounts and outstanding invoices. Research the patient account, summarize account details and relay information to the patient. Help the patient resolve their account by taking payments, arranging payment plans, or providing additional resources. Make outbound calls in an attempt to resolve open accounts with patients and answer questions. Ensure patient satisfaction by providing excellent customer service using the tools provided such as scripting, computer systems, and training received.

How You Would Do It (include, but are not limited to, the following):

• Initiate proactive measures that result in account resolution.
• Respond timely and accurately to all incoming inquiries from patients and other appropriate parties.
• Initiate contact with patient, follow up on accounts, work new account inventory.
• Respond to all phone calls in an efficient and courteous manner.
• Document appropriate notes in system for every account, including any action taken.
• Handle in a professional and confidential manner all correspondence (if applicable), documentation, and files.
• Speak with patient/guarantor to find insurance information, third-party sponsorship, financial assistance, settlement, or to begin charity process. Responsible for forwarding information found to appropriate department.
• Establish payment arrangements according to preset guidelines.
• Accept credit card payments or check via phone (client specific)
• Receive and answer inquiries or complaints concerning self pay accounts; gathers information for timely resolution of issues or insurance related accounts.
• Identify and elevates issues, as appropriate, to the supervisor or management.
• Maintain individual work queues or reports.

What You Must Have

• Customer Service Experience - phone /contact center preferred
• Computer Systems - experience working with Windows 10, Data Entry, Microsoft Office
• Ability to Communicate Clearly Verbally and in Writing
• Intermediate Keyboarding/Typing skills
• High School Graduate or GED
• Must be eligible to work in the United States.

Why You Want to Work for BC Services

• Monthly Bonus Opportunities
• No Weekends - All work hours are Monday - Friday
• Amazing coworkers
• Full-time Voluntary Benefits - Medical, Dental, Vision, Aflac Plans, Life Insurance, STD, LTD, 401k Plan, PTO

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of the job the incumbent is occasionally required to stand, walk, sit, use hands, fingers, handle, or feel objects, reach them with hands and arms; see, talk and hear. Specific vision abilities are required by the job include close vision and distance vision.

Work environment: Incumbent will be inside. Moderate noise level, good lighting and, even temperatures.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you available to work full-time, Monday - Friday, onsite from 9 am - 6 pm?

Education:

• High school or equivalent (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Longmont, CO 80503 (Required)

Work Location: In person

Salary : $18