What are the responsibilities and job description for the Remote Client Services Representative position at BCA Financial Services?
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BCA Financial Services, Inc.is looking for a full-time Representative for our Client Services department. The Client Services Representative is responsible for providingadministrative support to BCA’s clients and members of the Client Services Department toensure an excellent level of service.
This is a Monday through Friday, full-time position. The department office hours are between 8:00am and5:00pm (EST).
Essential Functions:
Keyword Search: Administrative assistant, assistant, data entry, client relationship, client relationship coordinator, client relationship representative, account associate, account liaison, client coordinator, client services, client services coordinator, client services representative, patient, medical, office clerk, office assistant, office admin, front desk clerk, Epic, Meditech, Healthquest, Star
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BCA Financial Services, Inc.is looking for a full-time Representative for our Client Services department. The Client Services Representative is responsible for providingadministrative support to BCA’s clients and members of the Client Services Department toensure an excellent level of service.
This is a Monday through Friday, full-time position. The department office hours are between 8:00am and5:00pm (EST).
Essential Functions:
- CoordinateBCA's needs with client-specific tasks as requiredassuring a positive customer service experience
- Prepare paperwork obtained from client systems
- Maintain documentation on individual client systems for obtaining various types of documents
- Review accounts in BCA and client’s host system to determine next steps needed for account resolution and most appropriate disposition in workflow
- Develop positive working relationships with client staff members
- Prepare and submit all reports in a timely manner
- Assist with the planning and participation of periodic client recognition, Patient Accounting Week and holiday gift giving
- Perform general office duties such as data entry and scanning
- Is ateam player with strong verbal, communication, and customer service skills
- Is detail oriented with strong organizational skills along with the ability to prioritize
- Has the ability to manage a variety of tasks simultaneously and effectively
- Displays a pleasant, friendly, professional demeanor at all times
- Desires to delight customers, above and beyond the call of duty
- Has intermediate, working knowledge of Microsoft Office programs such as MS Excel and MS Word
- Possesses high work standards and an ability to exceed expectations
- Maintains apositive, energetic, motivated and tenacious work ethic with high standards
- Software experience such as Epic, Meditech, Healthquest, and Star is a plus
- Monday through Friday schedule
- Medical, GAP, Dental, Vision, and Voluntary Life insurance
- 401k with a company match
- Paid time off and Paid holidays
- Have aquiet and private workspace
- High speed internet with the ability to hardwire viaethernet from cable modem to your PC. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download and 10mbs upload).Wi-Fi and hotspots are not supported
- You must meet all the technical requirements prior to the first day of training
- You must live in one of the following states:FL, GA, MO, NC, NE, SC, TN, TX, orVA
- We will provide you with the equipment needed to be successful
Keyword Search: Administrative assistant, assistant, data entry, client relationship, client relationship coordinator, client relationship representative, account associate, account liaison, client coordinator, client services, client services coordinator, client services representative, patient, medical, office clerk, office assistant, office admin, front desk clerk, Epic, Meditech, Healthquest, Star
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