What are the responsibilities and job description for the Summer 2025 Intern-Customer Experience position at BCBS of Michigan Group?
Why join our team?
Healthcare impacts all of us and is a major segment of our economy. And we know it can be complicated! But why make it even more complicated? Join our team as we endeavor to begin plain language into health care and be on the front line of making changes that impact millions of our members.
Department Information and Preferred Skills
Customer Experience team supporting the Plain Language Initiative. Researching language terms, definitions, usage. Updating and maintaining SharePoint glossary tools.
As a customer experience intern, you will support:
- Researching language used by Blue Cross, our competitors, and across the industry.
- Discovering the underlying issues of the decentralized content creation and editorial review process that produces member facing communications.
- Auditing Blue Cross communications to identify language usage across different touchpoints and channels (e.g., letters, handbooks, statements, call center, digital interactions)
- Identifying opportunities for applying plain language and improving member communications and interactions
- Updating and maintaining SharePoint plain language glossary database
- Proficient in Microsoft Office Suite, specifically in Excel and SharePoint
The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM.
- Assist in preparing information and research materials to identify business problems, offer recommendations and assist management with implementation of solutions.
- Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization.
- Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research.
- Analyze business goals, objectives, and needs within the organization.
- Participate in networking events with BCBSM leaders and other interns.
- Engage in volunteer activities/community outreach to build knowledge of our communities and customers.
- Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team building events, weekly meetings to ensure team alignment, etc.).
QUALIFICATIONS
- Current undergraduate or graduate student with a 3.0 GPA or higher required.
- Interns must be enrolled in a college/university or a Master’s/PhD program for the duration of the internship.
- Effective verbal, written communication and interpersonal skills.
- Strong analytical skills with the ability to work independently and as a member of a team.
- Excellent organizational skills to deal with multiple projects and priorities.
- Responsible for maintaining confidential information to the highest degree.
- Proficient in Microsoft Office suites and applicable BCBSM systems.
- Ability to develop and maintain effective working relationships.
