Demo

Summer 2025 Intern-Customer Experience

BCBSM Career Section
Detroit, MI Intern
POSTED ON 2/10/2025
AVAILABLE BEFORE 4/9/2025

Why join our team?

Healthcare impacts all of us and is a major segment of our economy. And we know it can be complicated! But why make it even more complicated? Join our team as we endeavor to begin plain language into health care and be on the front line of making changes that impact millions of our members.

Department Information and Preferred Skills

Customer Experience team supporting the Plain Language Initiative. Researching language terms, definitions, usage. Updating and maintaining SharePoint glossary tools. 

As a customer experience intern, you will support:

  • Researching language used by Blue Cross, our competitors, and across the industry.
  • Discovering the underlying issues of the decentralized content creation and editorial review process that produces member facing communications.  
  • Auditing Blue Cross communications to identify language usage across different touchpoints and channels (e.g., letters, handbooks, statements, call center, digital interactions)
  • Identifying opportunities for applying plain language and improving member communications and interactions
  • Updating and maintaining SharePoint plain language glossary database
  • Proficient in Microsoft Office Suite, specifically in Excel and SharePoint

The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM.

  • Assist in preparing information and research materials to identify business problems, offer recommendations and assist 
    management with implementation of solutions. 
  • Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization.
  • Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research. 
  • Analyze business goals, objectives, and needs within the organization. 
  • Participate in networking events with BCBSM leaders and other interns. 
  • Engage in volunteer activities/community outreach to build knowledge of our communities and customers. 
  • Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team 
    building events, weekly meetings to ensure team alignment, etc.). 

QUALIFICATIONS 

  • Current undergraduate or graduate student with a 3.0 GPA or higher required. 
  • Interns must be enrolled in a college/university or a Master’s/PhD program for the duration of the internship. 
  • Effective verbal, written communication and interpersonal skills. 
  • Strong analytical skills with the ability to work independently and as a member of a team. 
  • Excellent organizational skills to deal with multiple projects and priorities. 
  • Responsible for maintaining confidential information to the highest degree. 
  • Proficient in Microsoft Office suites and applicable BCBSM systems. 
  • Ability to develop and maintain effective working relationships. 

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Summer 2025 Intern-Customer Experience?

Sign up to receive alerts about other jobs on the Summer 2025 Intern-Customer Experience career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$65,415 - $88,333
Income Estimation: 
$83,758 - $120,604
Income Estimation: 
$85,588 - $121,698
Income Estimation: 
$49,141 - $59,439
Income Estimation: 
$52,156 - $64,833
Income Estimation: 
$66,993 - $81,397
Income Estimation: 
$63,877 - $80,867
Income Estimation: 
$72,545 - $94,693
Income Estimation: 
$83,086 - $106,052
Income Estimation: 
$101,020 - $131,637
Income Estimation: 
$95,435 - $126,957
Income Estimation: 
$130,171 - $173,458
Income Estimation: 
$87,578 - $109,717
Income Estimation: 
$117,282 - $140,220
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at BCBSM Career Section

BCBSM Career Section
Hired Organization Address Detroit, MI Full Time
Provide support to all phases of the application development process to include business analysis, application, architec...
BCBSM Career Section
Hired Organization Address Detroit, MI Intern
Who is BCBSM? We provide health coverage to more people in MI than any other insurance company We have a social mission ...
BCBSM Career Section
Hired Organization Address Grand Rapids, MI Full Time
Customer Service Rep I Full-time Shift: 8:00 am to 6:00 pm (Shift bidding process based on seniority) Grand Rapids, MI A...
BCBSM Career Section
Hired Organization Address Detroit, MI Full Time
The Instructional Designer is responsible for designing learning experiences that solve business problems through the th...

Not the job you're looking for? Here are some other Summer 2025 Intern-Customer Experience jobs in the Detroit, MI area that may be a better fit.

Summer 2025 Intern-Customer Experience

BCBS of Michigan Group, Detroit, MI

AI Assistant is available now!

Feel free to start your new journey!