What are the responsibilities and job description for the Director, Product Planning position at BCD Meetings & Events LLC?
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Director, Product Planning
Date : Jan 10, 2025
Location :
US, Atlanta, Virtual, United States, NOAM
Start your journey with BCD : Grow, connect, collaborate and celebrate with our global team
Director, TripSource Customer Success (Remote)
Full-time, Atlanta, United States
As Director, TripSource Customer Success, you will be responsible for ensuring clients achieve maximum value and success from the TripSource platform. This role focuses on managing client relationships, driving customer engagement, and ensuring adoption, satisfaction, and retention.
The ideal candidate will act as a strategic partner to clients, addressing their needs, solving challenges, and serving as a critical bridge between clients and internal teams.
As a Director, TripSource Customer Success, you will
- Gather client feedback and collaborate with cross-functional teams to advocate for feature enhancements or improvements
- Develop success plans and strategies tailored to the client's business objectives and platform goals
- Build and maintain strong relationships with clients, acting as a trusted advisor to ensure their success with TripSource
- Address client questions, resolve challenges, and provide timely updates to ensure client readiness for going live
- Partner with Sales and Solutions Engineering teams during the pre-sales phase to provide platform expertise and ensure alignment between client requirements and TripSource capabilities
- Assist in preparing and delivering client-facing demonstrations and presentations to showcase TripSource functionality
About you
About us
We’re a market leader in travel management : We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000 people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business, and ourselves. Learn more about BCD Travel.
Working at BCD means connecting, collaborating, and celebrating. You’ll be part of a virtual, dynamic, and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.
You’ll be offered
At BCD Travel, we value you; our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Director, TripSource Customer Success is between $100,000 and $120,000. The actual pay depends on your skills, qualifications, experience, and geographical location.
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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Salary : $100,000 - $120,000
