What are the responsibilities and job description for the Director, Product Planning position at Createensemble?

DANCE_AND_CHOREOGRAPHY | $100,000.00 - $120,000.00

REMOTE | Full time

Job Summary

Director, TripSource Customer Success (Remote) - Full-time, United States, Costa Rica, Spain, UK, Netherlands, Poland

Job Responsibility

Gather client feedback and collaborate with cross-functional teams to advocate for feature enhancements or improvements.
Develop success plans and strategies tailored to the client's business objectives and platform goals.
Build and maintain strong relationships with clients, acting as a trusted advisor to ensure their success with TripSource.
Address client questions, resolve challenges, and provide timely updates to ensure client readiness for going live.
Partner with Sales and Solutions Engineering teams during the pre-sales phase to provide platform expertise and ensure alignment between client requirements and TripSource capabilities.
Assist in preparing and delivering client-facing demonstrations and presentations to showcase TripSource functionality.

Job Requirements

Prior experience in customer success, account management, or similar client-facing roles, preferably in corporate travel.

Prior experience with corporate online booking tools.

Strong relationship management and communication skills with the ability to build trust and credibility.

Proven problem-solving skills with a proactive approach to addressing customer issues.

Customer-centric mindset with a passion for driving client success and satisfaction.

Results-driven with strong attention to detail and follow-through.

Deadline

Tuesday, April 1st 2025

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Salary : $100,000 - $120,000

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