Global Operations Manager

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50 countries across the world, BCD M&E’s team of 1,800 people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

About the Role
Join our dynamic team as a Global Operations Manager, where you'll be at the forefront of managing global meeting operations for one of our prestigious clients! You'll collaborate with teams across North America, EMEIA, China, and APAC regions to ensure seamless execution and exceptional service. If you're passionate about operational excellence and thrive in a fast-paced environment, this is the perfect opportunity for you!

As a Global Operations Manager you will:

• Oversee global meeting operations and dedicated staff across multiple locations.
• Achieve and exceed KPIs and profit targets through strong stakeholder relationships.
• Drive process enhancements and innovations to support client goals.
• Ensure compliance with operational and procurement standards across markets.
• Collaborate with clients to implement new technologies and processes.

You're Good At

• Excelling in operational management and having a knack for building relationships.
• Having a strategic mindset and a passion for continuous improvement.
• Developing and monitoring operational objectives for meeting programs.
• Implementing continuous process improvements and customizing procedures.
• Managing budgets and ensuring performance meets or exceeds targets.
• Leading and motivating teams while ensuring high levels of client satisfaction.
• Analyzing data to identify quality issues and drive corrective actions.

You Might Also Have

• A college degree and a minimum of ten years in the industry.
• Prior experience in operations management, especially in the meetings sector.
• Familiarity with meetings technology and staffing/forecasting processes.
• Strong proficiency in business English and various software tools.
• A willingness to travel domestically and internationally, up to 25%.

You should know:

• This role is virtual. Applicants local to Austin, TX or Cupertino, CA will be hybrid
• This role operates on Central Time (unless located near Cupertino, CA)

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THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Global Operations Manager is between $75,000 - $135,000 The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

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