Desktop Support Analyst

Desktop Support Analyst

BCforward is currently seeking a highly motivated Desktop Support Analyst for a REMOTE opportunity !

Position Title: Desktop Support Analyst

Location: REMOTE

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 20 Months with potential to long term

Job Type: CONTRACT (=40 HRS WEEKLY)/ [CONTRACT], [REMOTE]

Pay Range: [$30/hr]-[$35/hr]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

JOB DESCRIPTION:

The role of the Desktop Support Analyst is to provide a single point of contact for end users to receive support and maintenance within the Client's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance.The technician will also troubleshoot problem areas (in person, by telephone, or via remote control) in a timely and accurate fashion, and provide end-user assistance where required.

RESPONSIBILITIES:
* Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
* Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase.
* Write technical specifications for purchase of PCs, desktop hardware and related products.
* Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
* Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.
* Collaborate with other IT technicians and IT analysts to ensure efficient operation of the company's desktop computing environment.
* Receive, respond and resolve incoming calls and/or e-mails regarding desktop problems and taking primary responsibility for resolution.
* Accurately document and record all support activities in the Help desk system to provide performance measurement against service level agreements (SLA).
* Support hardware and software roll outs including disk imaging.
* Other responsibilities, as assigned.

REQUIREMENTS:
* Excellent technical knowledge of PC and desktop hardware, including laptops, multi-function copiers, scanners and other peripheral devices.
* Excellent technical knowledge of PC internal components, including CPU's, RAM and hard drives.
* Hands-on hardware and software troubleshooting experience, including remote control support.
* Working technical knowledge of current network protocols, operating systems (OS), and IT best practices, including Windows OS, VoIP, TCP/IP, DNS, WINS, and DHCP.
* Ability to operate tools, components, and peripheral accessories.
* Able to read and understand policies, technical manuals and procedural documentation.
* Ability to conduct research into PC issues and products as required.
* Effective interpersonal skills and relationship-building skills.
* Strong written and oral communication skills.
* Ability to present ideas in user-friendly language.
* Understanding of Client's strategic goals with the ability to achieve results supporting the business objectives.
* Analytical and problem-solving abilities, with keen attention to detail.
* Self-motivated with the ability to effectively prioritize and execute tasks in a high-pressure environment.
* Experience working in a team-oriented, collaborative environment.
* Strong customer-service orientation
* Able to sit for extended periods of time
* Able to lift and transport heavy to moderately heavy objects such as computers and periphera

Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our and . As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 237748 when responding to this ad.