What are the responsibilities and job description for the Field Technical Support Consultant position at BCForward?
Job Description
Job Description
BC forward is currently seeking a highly motivated Field Technical Support for an opportunity in Issaquah, WA!
Position Title : Field Technical Support
Location : Issaquah, WA
Anticipated Start Date : 01 / 20 / 2025
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration : 6 months contract with strong possibility of extension
Job Type : [FULL TIME (>
40 HRS WEEKLY) [CONTRACT], [ONSITE]
Pay Range : $22-$28 / hr. only on W2
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description :
- Replace consumables, including customer provided paper, at each device location.
- Ensure adequate consumables are available at customer sites
- Clear paper jams
- Assist end user with device functionality
- Coordinate with HP with SW branded support
- Report customer dissatisfaction to ADM
- Assist with the collection of usage pages per devices as needed
- Swap out devices with spares as needed
- Perform initial trouble shooting
- Spare device replacement as directed
- Perform maintenance on devices as directed by ADM
- Web based SW to manage fleet - proactive monitoring
- Track usage / activities @ Customer sites
- Manage utilization of onsite spare device inventory
Benefits :
BC forward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Keywords :
Printer, Paper, Customer
Company Description
About BCforward :
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
Company Description
About BCforward : Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.
Salary : $22 - $28
