Helpdesk Analyst

Job Description

Job Description

BCforward is currently seeking a highly motivated  Help Desk Analyst   for an opportunity located in  San Antonio TX

Position Title : Help Desk Analyst

Location : San Antonio TX 78245

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration :    12 months contract

Pay Rate :   $23.00 per  hour on W2

Hybrid 3 days onsite

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Responsibilities :

At least 1 year Helpdesk Experience

MS Office Experience

VDI Support

WIN 10 Experience

Good Understanding of TCP / IP / DHCP / DNS Networks

Active Directory Responsibilities :

Take 40 calls per day, plus the ability to work in between calls on other work as assigned.

The Service Desk currently provides coverage 24x7 and implements a follow the sun model between Belfast and San Antonio.

The shift pattern includes a regular late shift as part of the rotation and on occasion there may be a requirement for weekend coverage in support of our clients and other service desk projects.

A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses.

Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, dealing with and resolving as many desktop issues as possible over the phone and by remote console

This role will be based in San Antonio supporting Markets Trading & Investment Banking Floors globally working in a dedicated team of Service Desk support analysts.

The individual needs to be able to demonstrate the willingness to learn quickly and understand the environment they support.

The individual will be part of a team and be expected to support approximately 19000 users with over 25000 desktops, plus laptop and Mobile devices.

The role requires an effective organizer and confident individual who will demonstrate control over this highly changeable and dynamic environment.

This role will suit someone who has a strong desktop support background with people management skills and wants to progress into a more high profile role within the sales and trading environment.

Shift Information :

Currently the main shift is Mon-Friday, 7AM-3 : 30PM CST.

We do occasionally have a night shift that needs to be rotated. Right now they might get it once every 7-8 weeks. That shift is 3 : 30PM -12AM, Sun-Thurs.

Last, our weekend coverage. After the agent has been here 2-3 months, depending how quick they pick up the material, we do have a weekend rotation they will have every 7-8 weeks.

That shift is Sun-Saturday with two days off during the week. (9 : 00 AM-5 : 30PM).

BC forward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BC forward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BC forward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BC forward’s 6,000 consultants support more than 225 clients globally.  BCforward champions the power of human potential to help companies transform, accelerate, and scale.  Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.  Our strong culture and clear values have enabled BC forward to become a market leader and best in class place to work.  BC forward is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.  To learn more about how BC forward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum.  As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information.  BC forward will only use this information to complete the recruitment process.  This posting is not an offer of employment.  All applicants applying for positions in the United States must be legally authorized to work in the United States.  The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position.  Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Company Description

About BCforward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward : Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.

Salary : $23