What are the responsibilities and job description for the Helpdesk Support Analyst position at Motion Recruitment Partners, LLC?
Job Details
Grow your career as a Helpdesk Support Analyst with an innovative global bank in San Antonio, TX. Contract role with strong possibility of extension. Will require working a hybrid schedule 2-3 days onsite per week.
Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services worldwide. Will ensure all quality and service level agreements of the company's internal system that facilitates access certification and Least Privilege (LP) and Segregation of Duties (SoD) entitlement enforcement. Will facilitate quality checks and perform thorough reviews of technical data be ingested by this platform. You will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.
Contract Duration: 9 Months
Required Skills & Experience
Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services worldwide. Will ensure all quality and service level agreements of the company's internal system that facilitates access certification and Least Privilege (LP) and Segregation of Duties (SoD) entitlement enforcement. Will facilitate quality checks and perform thorough reviews of technical data be ingested by this platform. You will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.
Contract Duration: 9 Months
Required Skills & Experience
- Bachelor's degree in Business, Risk Management, Information Security, Finance, Statistics or other related field.
- 3 years of experience in the information security domain of Identity and Access Management.
- Proven ability to drive the execution of processes and standard procedures, operational tracking and readiness to improve the end product, operational efficiency and customer satisfaction.
- Superior data skills, including the competency to recognize trends and the cognizance to analyze results for reasonableness.
- Ability to identify and analyze problems, prepare forecasts and recommend sound business solutions using discretion.
- Advanced knowledge of Microsoft Word, Excel, Access, SharePoint, PowerPoint, and Visio.
- Strong meeting organization and facilitation skills.
- An eye for detail and commitment to checking all operational findings for a technical group.
- Certifications in CISSP/CISA/CISM/CRISC.
- Experience with process reengineering/optimization.
- Perform quality assurance reviews on data files used by the company's internal system.
- Create/modify/update/maintain SoD rules.
- Conduct pre-production impact studies.
- Use of ServiceNow ticket for processing, escalation tracking, log reviews, and exception log tracking.
- Prepare and analyze ad hoc complex reports for special projects.
- Handle time sensitive access control email requests using customer service, interpersonal, and time-management skills for different business sectors on a daily basis.
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