Human Resources Operations Specialist

BCforward is looking for HR Ops Analyst at Indianapolis, IN

Job Title: HR Ops Readiness Analyst

Location: Indianapolis, IN (Hybrid - 3 days in-office, including Wednesdays)

Contract Duration: 12 Months

Work Schedule: EST time zone primarily, with occasional early morning or late-night calls to accommodate global stakeholders.

Overview of the Role:

The Employee Success (ES) Operational Readiness Analyst will play a critical role in ensuring operational readiness for newly onboarded employees through mergers and acquisitions, as well as company expansions into new regions. This project-based role requires deep analysis, discovery, and strong stakeholder management across a global team. The ideal candidate will collaborate with HR Shared Services teams and vendors while driving process improvements and ensuring compliance with employment regulations across multiple countries.

Key Responsibilities:

• Partner with ES People Services to ensure smooth operational integration of newly harmonized employees.
• Develop and implement repeatable tools, templates, and process documentation for scalable solutions.
• Work cross-functionally with HR Centers of Expertise to ensure compliance and harmonization of acquired employees.
• Collaborate with ES M&A teams to develop a consistent and repeatable approach for new acquisitions.
• Establish service level standards and accountability measures to drive value through ES People Services.
• Perform data trend analysis to support process improvements and innovation.
• Track service delivery metrics to identify efficiencies and areas for improvement.
• Support global shared services teams in implementing standardized processes.
• Provide regular feedback to management and stakeholders regarding necessary updates to policies and employee experience initiatives.
• Lead projects from planning to implementation.

Required Qualifications:

• Bachelor’s degree required.
• 3 years of HR experience, preferably in HR shared services or HR operations.
• Strong knowledge of HR processes, compliance, and programs.
• Experience with time-off and leave statutory requirements across multiple countries preferred.
• Excellent problem-solving, critical thinking, and stakeholder management skills.
• Ability to manage complex, cross-functional projects with shifting priorities.
• Proficiency in MS Excel and word processing applications (e.g., Google Docs).
• Prior experience with HR systems such as Workday and case management tools preferred.
• Familiarity with process improvement methodologies (e.g., Six Sigma) is a plus.
• Strong presentation, communication, and influencing skills.
• Ability to adapt in a fast-changing environment and work with global teams across different time zones.