Supervisor

BCforward is currently seeking a highly motivated : Supervisor in Milwaukee, WI 53207

Position Title: Supervisor
Location: Milwaukee, WI 53207
Anticipated Start Date: Asap
(Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.)
Expected Duration: 4 Months Contract
Job Type: 40 Hours/week Contract
Pay Range: $16/hr-$18.5/hr on W2
(Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Description:

Reporting to the Site Operations Manager, the Transaction Processing Supervisor is responsible for

the supervision of staff processing consumer information for the state of Connecticut's Husky

program.

Responsibilities

• Maintain accountability and responsibility for ensuring performance meets service required

level agreements.

• Ensuring appropriate reporting metrics.

• Monitoring staff performance, including productivity, quality, and attendance.

• Assisting staff with cases needing immediate assistance.

• Assuring quality and timeliness of deliverables.

• Helping to identify and resolve issues and barriers within processes.

• Writing and developing policies and procedures, as necessary.

Qualifications

• Have college degree and two years' supervisor experience in government service to

consumers, preferably related to eligibility in health and human services.

• Possess ability to communicate effectively through clear, concise written documentation,

verbal presentations, and interviews.

• Have proficiency with standard software and systems.

• Ability to solve problems through analysis and ongoing feedback.

• Show ability to achieve results through knowledge, empathy, and commitment.

• Demonstrate ability to lead, motivate and develop staff.

• Can work onsite with some evening and weekend hours. And some weekend hours.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 235792 when responding to this ad.

Salary : $16 - $19