What are the responsibilities and job description for the Technical Customer Support Specialist position at BCForward?
Job Description
Job Description
Title : Help Desk Support
Duration : 4 Months with possibility of extension
Payrate : $21 / hr on W2
Work Location : 3003 North Central Avenue, 23rd Floor, Phoenix, AZ, 8501
Position Description
The Help Desk Support Specialist will provide assistance for the Centralized Background Check Portal , launched on June 1, 2023 . The role involves a combination of technical expertise and customer service to diagnose and resolve user issues efficiently.
Responsibilities :
- Provide answers to clients by identifying problems, researching solutions, and guiding them through corrective steps.
- Utilize both technical knowledge and soft skills to diagnose and resolve user problems.
- Demonstrate strong technical proficiency in computer systems and troubleshooting.
- Deliver excellent customer service and communicate effectively with users.
- Apply problem-solving skills, attention to detail, and multitasking abilities to resolve issues efficiently.
- Use a ticketing system to log and track user inquiries and resolutions.
- Show patience and empathy when assisting users with technical issues.
Skills Required
Experience & Education
Call Center experience in an office environment.
High School Diploma required.
Company Description
About BCforward :
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
Company Description
About BCforward : Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.
Salary : $21
