US - Customer Solutions Rep IV - US4

US - Customer Solutions Rep IV - US4

BCforward is currently seeking highly motivated Customer Solutions Rep in Rio Rancho, NM

Position Title: Customer Solutions Rep

Location: Rio Rancho, NM

Anticipated Start Date: 14th-April-2025

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 6 months contract to permanent

Job Type: [FULL TIME (>=40 HRS WEEKLY), [CONTRACT], [Onsite]

Pay Range: $12.68/hr - $16.60/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Responsibilities:

• Closes sales on assigned products or assigned customers; may generate leads for closure by an experienced Outside or other Inside Sales Rep.
• Shares sales activities with experienced Sales Reps as necessary.
• Informs customers of company promotions and upgrades; may persuade customer to purchase extended products, services, supplies.
• Responsible for pipeline and forecast responsibility in accordance with sales center business process.
• Execute opportunity and lead management.
• Establishes a professional working relationship with the client.
• Aligns the account strategy and sales motions to maximize client value.
• Build and maintain solid customer relations that protect or expand Installed base. ' Actively collaborate with field sales and others to ensure seamless account coverage.
• Seeks out appropriate resources in presales, product/service specialists to support complex deals.
• As dictated by the selling model, establishes partner contacts to share account information and seek joint opportunities that drive incremental revenue.
• Nurtures and closes new opportunities that result in substantial incremental orders, revenue and margins to representing the entire portfolio of products and services.
• Attains quarterly targets and annual quota.

• Education and Experience Required:

• Two year university/Associate degree preferred or equivalent experience.
• Typically 3 years of experience in related field, preferable in IT.
• Direct experience interacting with customers (i.e., Technical, Administrative, or Call Center roles).

• Knowledge and Skills:

• Solid telesales skills.
• Listens to customer needs and tailors messages to customers based on their needs and ties-in additional promotional campaigns, upgrades, or extended products/services.
• Must be a team player and juggle multiple tasks and competing priorities.
• Must be able to apply subject matter knowledge to solve common and complex business issues within established guidelines and recommend appropriate alternatives.
• Exercises independent judgment within generally defined policies and practices to identify and select a solution.
• Exhibits knowledge of portfolio of products or capacity to learn and utilize product resources to meet job requirements.
• With management guidance, proactively contacts and sells products/services and completes lead follow-up with assigned area of responsibility.
• Consistently meets or exceeds metrics related to outbound calls, open pipeline opportunities, and closed won revenue set by segment management.
• Knows and understands sales tools and processes
• Strong presentation and communication skills

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 235856 when responding to this ad.

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Salary : $13 - $17