Program Director

It's a great feeling to work for a company that does so much good for others around the world!

Education: Required – Bachelor’s or undergraduate degree from an accredited program/university, in a related field. Preferred – Graduate degree from an accredited program/ institution in a related field.

Experience: With undergraduate degree 2 years’ experience in developing and implementing a program or business including experience in the administration, financial management and supervision of employees.

Preferred - 3 plus years in senior management, multi-tasking high priority projects, development, oversight, and management.

Supervises: Resource Navigators, Family Engagement and Education Coordinator, and interns.

Essential Functions:
1. Meet all deadlines required by Regional Director and BCFS HHS Policies and Procedures.
2. Responsible for oversight of the budget for the HOPES program. This includes reviewing monthly general ledgers, billing spreadsheets, day to day tracking of expenses, and reviewing all financial reports for contract compliance.
3. Monitors and approves program spending based on approved budgets.

4. Reviews and approves monthly spending reports for direct reports. Collects and submits original receipts, expense reports, sign in sheets, and other required documentations for budget and billing in a timely manner.
5. Leads the HOPES teams by providing case specific consultation and all staff meetings on a regular basis to review and to evaluate each family in the program and to ensure staff needs are being met to perform their job responsibilities.
6. Responsible for ensuring contract compliance by monitoring every aspect of the HOPES program to see that all contract deliverables are met and by seeing that best practice is utilized to provide quality services to families.
7. Completes ongoing training, weekly consultation, and completion of monthly case file audits, review of documentation, report writing, and shadowing of staff members.
8. Acts as liaison with program contract managers to initiate phone calls, to participate in required meetings, to provide required reporting as required by the contract and to maintain open communication for services.
9. Monitors and maintains an internal procedure manual for the programs that includes written processes, contract specific requirements, and agency policy and procedures.
10. Guides, leads, develops, and mentors all direct reporting staff and interns to promote optimal performance through regular communication and evaluations.
11. Responsible for implementation of monthly events with the approval of the Regional Director.

Measurable Deliverables:
1. Meet all guidelines and standards that are applicable to this position.
2. Respond promptly to crises.
3. On-call after hours including evenings and weekends to meet the needs of the clients served.
4. Schedule and participate in meetings and team decisions and operations.
5. Participate in workshops, seminars, education programs and activities that promote professional growth and development.
6. Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with program policies and procedures.
7. Monthly, quarterly, and annual contract deliverables are met. Youth are seen as required by the contract agreement.
8. Client files will be maintained according to all BCFS HHS and DFPS standards.
9. Program outcomes are tracked and achieved.
10. Monthly and Quarterly reports are submitted to the Regional Director.
11. All documentation is entered in a timely manner and per contract requirements, and all documentation captures the services provided to the client.
12. Work evenings, weekends and holidays as needed or requested by position supervisor.
13. Implement BCFS HHS safety protocols.
14. Maintain confidentiality in all areas of the service population and program operations.
15. Maintain BCFS HHS professional and ethical standards of conduct including demonstrating respect for agency staff, the service population, and community members and complying with required dress code, at all times.

Credentials, Skills and Abilities:
1. Maintain current licenses and certificates required for the position including but not limited to:

2. Pass a pre-employment drug screen and random drug screens and maintain emotional control, and professional composure, at all times.
3. Provide proof or work eligibility status upon request.
4. Pass a pre-employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years)
5. Demonstrate the ability to:
a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
b. Communicate effectively in writing and verbally in English and Spanish.
c. Work in a fast-paced environment.
d. Maintain computer literacy required to meet the responsibilities of the position.
e. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
f. Travel as needed.
g. Manage time effectively and efficiently.
6. Bilingual preferred (Spanish)

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

BCFS Health and Human Services is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.