What are the responsibilities and job description for the Client Service Associate position at BCI - Brokerage Consultants Inc?
Client Service Associate | Chicago, IL
Chicago RIA seeks highly organized Client Service Associate to enhance the client experience by servicing clients and providing operational / administrative support to Financial Advisors.
Responsibilities :
Provide operational / organizational support; enter client data; create / distribute reports; prepare materials for client meetings using client management systems
Process monetary transactions; prepare client forms using custodian platforms (Schwab / TD Ameritrade / Raymond James / RBC)
Explain documentation / registration requirements to clients / advisors; prepare transaction documents; collect signatures using e-signature systems
Monitor alerts / action items from custodians; proactively reach out to advisors for time-sensitive resolution
Build relationships with advisors / staff by explaining operational processes / procedures and teaching systems requirements / techniques
Assume ownership of inquiries / transactions / client service issues on behalf of advisor; provide follow-through / updates until completion
Collaborate with internal operations teams to research complex issues / assist with projects
Provide administrative support to management team as needed
Requirements :
Bachelors' degree; FINRA 65 or 66 license must be obtained upon hire if not currently held
3 years of experience working with a financial advisory firm
Highly proficient in Microsoft Suite, DocuSign, Adobe; experience with CRM / custodian systems (Redtail, HubSpot, Orion, Schwab, TDA, Raymond James, etc.)
Superior problem-solving skills; ability to learn / understand / apply new information quickly; ability to communicate complex information clearly / simply; strong prioritization / time-management skills; intuitive thinker with ability to piece together multiple concepts to resolve complex problems; highly refined organizational skills with ability to change priorities based on situation
The target base salary is $80-85k performance-based bonus (paid Q1 for previous years' performance). This figure can vary depending on factors such as skillset and experience level.
Salary : $80,000 - $85,000
