Branch Manager

The Branch Manager oversees the overall operations of service and parts sales at the dealership and collaborates with the Executive Team to grow the business and provide exceptional customer service while engaging employees to be the best in the business. Our ideal candidate will be responsible for planning, organizing, leading, and controlling day-to-day operations at the Branch level. The Branch Manager answers directly to the Executive Team.

Essential Duties and Responsibilities:

· Build loyal clientele and foster good relationships with customers.

· Leads the process of defining and communicating the values/principles, vision, and mission of TraxPlus.

· Key Holder position responsible for providing open-to-close supervision of employees, deliveries, visitors, inventory, and branch-to-branch communications.

· Manages the branch’s security needs: opening and closing branch location, setting, storing and protecting alarm and gate codes, changing and supervising locks on all doors, gates, etc., assigning additional key holders, ensuring protection measures are in place and working properly.

· Provides proper maintenance, cleanliness, and upkeep of indoor and outdoor facilities of branch site to ensure a welcoming environment for customers, vendors, and other visitors.

· The Branch Manager is backup for Parts, Service, and Sales employees as needed.

· Achieve continued growth and hit targets by successfully LEADING sales, service, and parts teams.

· Direct and coordinates employees to implement prepared task lists and goal-oriented responsibilities.

· Research, establish, and drive accountability for the execution of sales and service strategies and plans that achieve overall objectives.

· Learns and follows all protocols and processes designed and implemented by the Executive management team.

· Communicate with senior level managers to ensure all levels operate cohesively.

· Ensures appropriate communications take place throughout the organization and chairs regular staff meetings, business review meetings, etc.

· Exercises appropriate decision-making authority to ensure the organization moves forward in implementing the business plan and achieving its objectives.

· Implements sound business practices and processes to achieve the Business’ objectives.

· Ensures our reputation and image in the community is consistent with its objectives and that business relationships with all stakeholders are not compromised.

· Maintains high-quality service repairs and minimizes repeat calls.

· Makes customer satisfaction a department priority, ensuring that administrative, service and parts personnel are courteous and respectful in their interaction with customers.

• Handles customer complaints immediately and according to dealership's guidelines.
• Schedules and assigns duties and work areas to employees in the local branch.
• Ensure all departmental tools, equipment and vehicles are in good working order.

· Serves as liaison with factory representatives.

· Maintains a safe work environment.

• Other duties as assigned.

Qualifications and Competencies:

At least three years of management experience or 6 years combined work experience in sales, service, and/or administrative of equipment dealership.

Leadership skills: hands-on style which motivates and optimizes team effectiveness.

Bachelor’s degree in business, marketing, engineering, and/or finance preferred.

Must be authorized to work in the U.S.

Applicants must be able to pass a background check, drug screen, and motor vehicle driver report.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Ability to analyze and interpret internal reports.

Must have analytical, business planning, problem solving, communication, motivational and good Interpersonal skills.

Experience in heavy equipment parts and/or operating a plus.

Strong keyboard and computer skills including MS Suite-Outlook, Excel and/or ERP, CRM, HBS

Customer service skills and basic sales experience.

Must be authorized to work in the U.S.

Ability to analyze and interpret internal reports.

Must have analytical, business planning, problem solving, communication, motivational and good Interpersonal people skills.

Ability to analyze machine diagram and determine part needed according to diagram.

Experience in heavy equipment parts and/or operating a plus.

Strong keyboard and computer skills including MS Suite-Outlook, Excel and/or ERP, CRM, HBS

Customer service skills and basic sales experience.

Exhibit ability to learn and apply new skills.

Manage Associates in a fair and respectful manner.

Willingness to travel to other TraxPlus locations or customer sites as needed.

Physical Requirements -While performing the duties of this job, the employee is regularly required to speak and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit and stand for long periods of time as well as frequently walk to distant areas of the work facility. The employee is occasionally required to use hands to handle or feel and reach with hands and arms, lift and/or carry up to 40 pounds, balance, bend, stoop or kneel, climb, push/pull and squat, or crouch.

Benefits: Health Insurance, Company-Paid life insurance ($50,000k), Dental, Vision, 401k/401k Match, Paid holidays, Monday-Friday, Dayshift

Must have heavy equipment/sales/management experience

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person

Salary : $60,000 - $75,000