What are the responsibilities and job description for the Branch Manager position at Hope Credit Union?
Title: Branch Manager Department: Retail Operations Reports To: VP, Regional Branch Administrator Supervises: Head Teller, Member Service Representative, Teller Job Classification: Exempt, Full-time
HOPE Overview
HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health and wealth of people in under-resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation.
Job Summary
The Branch Manager is responsible for the operations of assigned HOPE branches. The position will supervise all branch staff, ensuring excellent member service, efficient operations, adherence to procedures, policies, guidelines, and regulatory compliance. Additional responsibilities include maintaining branch security, overseeing daily transactions, ensuring member deposit growth and retention, and addressing any other branch or member-related issues.
Essential Functions Branch Operations Management:
Team Management and Development:
Cross-functional Collaboration:
Risk Management and Compliance:
Facility Management:
Accountability for Business Results:
Specified Authority Level:
Desired Qualifications:
Work Environment:
Physical Demands:
HOPE Overview
HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health and wealth of people in under-resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation.
Job Summary
The Branch Manager is responsible for the operations of assigned HOPE branches. The position will supervise all branch staff, ensuring excellent member service, efficient operations, adherence to procedures, policies, guidelines, and regulatory compliance. Additional responsibilities include maintaining branch security, overseeing daily transactions, ensuring member deposit growth and retention, and addressing any other branch or member-related issues.
Essential Functions Branch Operations Management:
- Manage and oversee all branch operations
- Support cash operations and branch audits in efforts to keep credit union assets secure and within operational limits
- Responsible for goals and objectives per corporate work plan
- Process and approve wire transfers
- Review all daily transactions
- Open and close branch, ensuring accurate completion of all reports, checklists, and procedures
- Perform general administrative duties such as attending meetings, report production, provide information required for investor reporting, etc.
- Back-up Tellers, Head Tellers, and Member Service Representatives when necessary
- Perform other duties as assigned
Team Management and Development:
- Lead and support Strengthening HOPE Initiative that values an organizational culture for open communication, innovation, associate engagement and other traits that contribute to collaboration and high performance
- Lead team to achieve and maintain product, service, and member goals, including cross selling of HOPE's products and services
- Provide training, coaching, and development to all branch personnel
- Identify and recruit talent to build a highly efficient team, onboard and initiate training for team members
- Prepare and host morning huddles before branch opening
Cross-functional Collaboration:
- Support HOPE's sales activities and collaborate with HOPE partners
Risk Management and Compliance:
- Adhere to all HOPE policies, procedures, and security protocols and provide feedback to leadership on improvement opportunities
- Adhere to all regulatory compliance requirements
Facility Management:
- Maintain and improve branch facility standards (marketing collateral, cleanliness, documentation)
Accountability for Business Results:
- Member service scores
- Branch losses and profitability
- Deposit growth
Specified Authority Level:
- Authorize cash transactions up to $15,000
- Authorize wires up to $100,000
- Approve check deposits up to $10,000
- Provide dual control access to vault
- Access to retail computer systems
Desired Qualifications:
- Bachelor's degree, business concentration preferred
- 5 years of experience in banking or financial industry
- 2 years supervisory experience
- Experience in cross-selling environments
- Fluent in English required and Spanish preferred
Work Environment:
- Employee spends the majority of time in office environment, generally accessible to the public, members, and potential members
- Noise level in the work environment is usually moderate
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Physical Demands:
- Employee is regularly required to sit, stand and walk
- Employee will use hands to finger, handle or feel, reach with hands and arms, and talk or hear
- Employee will irregularly lift and/or move up to 10 pounds
- Employee will frequently travel to various branches within the company's market
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Salary : $15,000 - $100,000
