What are the responsibilities and job description for the Service Captain, Corporate Hospitality in Hudson Yards position at BCL Search?
Out client, a prestigious financial firm is seeking a Service Captain to oversee hospitality and service operations in its newly established Hudson Yards office. This role will manage a team responsible for delivering high-end food and beverage service in a fast-paced, professional environment.
The ideal candidate is a highly organized, proactive leader with strong hospitality experience, excellent communication skills, and a keen attention to detail. They should thrive in a dynamic setting, maintain composure under pressure, and demonstrate the highest level of professionalism, discretion, and integrity.
Key Responsibilities:
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Lead and oversee a service team to ensure seamless daily food and beverage operations.
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Provide warm, professional greetings to guests and employees.
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Step in as needed for barista service and other hospitality duties.
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Maintain cleanliness, organization, and readiness of all dining and service areas.
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Monitor and manage inventory for service-related supplies.
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Support the culinary team with the setup and execution of family-style breakfast and lunch.
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Develop and oversee the service schedule for both full-time and part-time staff.
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Assist in planning and executing office-wide events.
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Support meeting room setups and ensure service standards are met.
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Coordinate necessary repairs and maintenance related to dining areas.
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Communicate daily updates and ensure smooth team operations.
Qualifications & Skills:
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Proven experience in a service captain or similar leadership role in hospitality.
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Strong background in high-end service, with barista skills a plus.
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Ability to remain composed, professional, and proactive under pressure.
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Highly detail-oriented with strong problem-solving skills.
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Excellent verbal communication and interpersonal skills.
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Strong sense of urgency while maintaining poise and professionalism.
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A team player with a “no task too big or small” mentality.
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Comfortable working with individuals across all organizational levels.
Schedule & Availability: - Full-time, in-office position (5 days per week)
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Core hours: 6:30 AM – 3:30 PM, with occasional evening shifts for events.
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