Records Information Manager

Position Overview:

The Records Information Manager is responsible for managing the department staff, off-site records warehouse, tracking and reporting operational statistics and progress, timely execution/delivery of user services and has knowledge of the Governance, Operation, Technology, Client Services and Knowledge Management specializations and enforcing compliance with departmental procedures.

This position is open to applicants in Atlanta, Charlotte, Chicago, Dallas, Kansas City, Miami, Phoenix and St. Louis.

Responsibilities:

• Allocates and distributes all active files creation and document filing work
• Reviews difficult or exceptional service requests for accuracy before passing on to department staff for execution
• Evaluates office workload and adjusts staff resources to meet demands on a daily basis, including PTO coverage and overtime
• Monitors performance of staff to ensure prompt, courteous, positive delivery of departmental services to all users within established guidelines
• Directs special projects as requested by management, handling sophisticated data base searches and reports requested by lawyers, reporting findings and results to users and management
• Analyzes errors and complaints by users, directs and monitors corrective actions and reports results and resolutions to the affected users
• Monitors and enforces compliance with existing procedures for all department staff, targets existing tasks for improvement and recommends changes
• Monitors and reports compliance with the Firm’s administrative and client files retention policies and schedules, including off-site operations
• Releases files to clients and other firms in accordance with established procedures
• Directs department staff and user training efforts in use of the Firm’s automated records management system
• Receives all files coming from clients or outside firms
• Maintains and orders supplies for the records warehouse and records center
• Provides short term back-up to Records Information Managers in other offices as needed
• Performs other duties as assigned

Essential Job Specifications/Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to work in a fast paced environment with changing work priorities
• Requires proof of a good driving record
• Requires the ability to arrive early, leave late and work evenings and holidays as necessary
• Requires the ability to regularly report to work on the days and times scheduled
• Work requires the ability to manage efficiently and effectively
• Ability to deal professionally and communicate clearly and concisely, both verbally and in writing, with internal and external clients on all levels
• Proficient in Excel and word
• Proficient in FileTrail, HighQ, Viewpoint
• Proficient in CompliFlow or Similar database strongly preferred
• Work requires demonstrated organizational skills as well as strong attention to detail

Supervisory Responsibility:

This position has direct supervisory responsibilities

Travel:

Minimum travel required for this position

Education/Experience/Certifications:

• High school diploma or equivalent
• Five years’ experience in legal record systems, and five years’ experience in a high contact, service-oriented management position preferred
• Valid Driver license

Benefits

BCLP offers eligible employees a comprehensive benefits package that includes medical, dental and vision insurance coverage, life insurance, and retirement plans. We also provide eligible employees flexible time off plans including paid Parental leave, Paid Time Off (PTO), and paid holidays.

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by the incumbent in the position. They are not intended to be an exhaustive list of all responsibilities, duties and skills of the employee. Duties and responsibilities may change at any time with or without notice.

Equal Opportunity Employer

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