Rep, Consumer Loan Inbound

As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision. At the Credit Union, you'll have a career in a growing organization and an environment that supports your professional and personal growth.

Our WHY is the reason we exist: To Empower People to Discover Financial Freedom. What do you celebrate as your purpose? At BCU we celebrate what makes you authentically YOU! #bYOU

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SALARY

This position has a base salary range of $44,800.00 - $67,200.00 USD Annual . This range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience and time in the role.

SUMMARY

Improve member financial well-being through BCU consumer loan solutions, while also building member loyalty through world class service.

ROLE AND RESPONSIBILITIES

• Provide a high level of member service handling loan requests from the inbound telephone and internet sales channels.
• Identify member needs by cross selling BCU products and services, as well as optional loan and collateral protection products.
• Consistently achieve monthly and annual sales and service goals, including phone queue service levels
• Determine collateral valuations
• Apply current BCU lending fundamentals, policies, and procedures.
• Maintain a working knowledge of credit reports to evaluate credit standing, perform needs assessment and identify competitor buyout opportunities
• Provide fundamental credit counseling to members where appropriate and necessary
• Work with dealerships and other finance companies when necessary
• Successfully complete all required registrations or certifications as needed

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High School diploma or equivalent required, college degree a plus
• Minimum 2 years sales experience
• Excellent written and oral communication skills
• Demonstrated ability and experience in providing world-class customer service
• Ability to collect and analyze data
• Proficient in basic use of the Windows operating system, e-mail, and the Internet
• Strong communication, analytical, sales and telemarketing skills required
• Skillful at prioritizing work and able to perform in a fast-paced environment
• Ability to perform multiple tasks simultaneously
• Bilingual a plus

BCU Shared Values:
We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.

We value relationships and referrals and are committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique and inclusive culture that supports a healthy work/life balance. For this reason and more, BCU has been named a 2023 Gallup Exceptional Workplace Award Winner. #LoveBCU

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Salary : $44,800 - $67,200