What are the responsibilities and job description for the Customer Service Representative position at BCVS Group?
Position:- Customer service representative
Rate:- $15/hr.
Location:- Onsite (3200 Robbins Rd Springfield, IL 62704)
Job Description:-
This position is responsible for researching and responding to telephone and written inquiries in a prompt, accurate and objective manner.
JOB REQUIREMENTS:
- High School Diploma or GED- Education verification is not required.
- 1 year customer service experience in a health care or health insurance environment.
- Experience evaluating customer situations, making decisions, and responding quickly to questions.
- Data entry and/or typing experience.
- Interpersonal, analytical, organizational and independent decision-making skills.
- Clear and concise verbal and written communication skills.
PREFERRED JOB REQUIREMENTS:
- 1 year's customer service experience.
- 6 months data entry experience in an office environment.*Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
- Knowledge of medical terminology and anatomy.
- Referral preference given to applicants able to take and meet testing criteria
Job Type: Contract
Pay: From $15.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Morning shift
Experience:
- Healthcare customer service: 1 year (Required)
- Managed care: 1 year (Preferred)
Location:
- Springfield, IL 62704 (Preferred)
Work Location: In person
Salary : $15
