What are the responsibilities and job description for the IT Technician position at BD Recruiting?
Job Description
Job Description
Position Summary : In the IT technician role, you are expected to be an expert in multiple computer systems and programs. Common tasks may include installing software, hardware, and operating systems; assisting, diagnosing, and troubleshooting technical issues with computers or office equipment; and other technology touchpoints. Success in this role will be demonstrated by effectively and promptly solving technical issues so that normal business operations remain uninterrupted.
Duties & Essential Job Functions :
1. Assists employees with technology issues on a daily basis.
2. Respond to network interruptions and server room issues.
3. Troubleshoot system errors and failures.
4. Maintain inventory of IT assets.
5. Monitor support requests and document processes.
6. Additional project work as needed.
Qualifications : Required :
1. 2 years proven experience as an IT Technician or similar role.
2. Competent in MS Office Suite including Word, Excel, and PowerPoint. Self-starter and quick to learn new software programs and technology.
3. Effective verbal and written communication skills.
4. Excellent customer service skills.
5. Exemplary problem-solving skills and high attention to detail.
6. Ability to set up workstations and lift up to 50 lbs. as needed.
Preferred :
1. Associate or Bachelor’s Degree in IT or any related field.
2. IT technician certification(s).