Customer Support and Operations Manager

Bearing Distributors Inc. (BDI) is the leading and fastest growing privately held global supplier of industrial products and services to companies throughout the world. Our commitment to customer service and technical expertise have been the trademark of our success and global expansion.

BDI’s Brand is Success Made Easier. This is our promise to our Customers, our Team Members, our Suppliers, and our Shareholders. Everything we do focuses on delivering Success to each group.

BDI Team Members can expect industry leading benefits including competitive pay, exceptional variable compensation programs, health benefits, 401(k) and profit-sharing program, maternal and paternal leave programs, tuition reimbursement, referral bonuses, and many more. All in an exciting and everchanging entrepreneurial environment.

Job Definition:

The Customer Support and Operations Manager is responsible for the day-to-day operation inside a branch including customer service, collections, inventory control, branch and vendor relations, and supervision and development of the inside sales and warehouse staff.

Responsibilities:

• Supervise and delegate daily activities to the Customer Support and Warehouse staff and all operational duties pertaining to the branch.
• Answer incoming sales calls, provide quotations to customers, enter customer orders, provide technical and product specifications to customers, and manage pricing.
• Oversee inventory control and cycle counts through various processes, including vendor returns.
• Assist the Accounts Receivable team on collecting past due invoices from customers.
• First point of contact for problem resolution in areas including SAP systems, sales & accounting, inventory & cycle counts.
• Handle some purchasing, including meetings with outside vendors.
• Responsible for supervising all inside staff’s training, including SAP, product knowledge, and professional development.
• Responsible for other duties as they are assigned.

Qualifications:

• H.S. Diploma or GED Required
• 3 years of experience in customer service, inside sales, or outside sales
• Proficient in Microsoft Excel and Outlook.
• Strong organizational skills.
• Strong interpersonal and communication skills.

Preferred Qualifications:

• 2 years of experience in supervising others or acting in a leadership capacity.
• Product knowledge of bearings and power transmission products.

*BDI reserves the right to change job duties at any time. The job description is not designed to cover every requirement of the job.

BDI - WHO WE ARE

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