ServiceNow Architect

Job Summary : As a leading mid-market IT services solution provider, BDO Digital is seeking individuals to join the ServiceNow practice to complement its portfolio of service offerings. The Senior ServiceNow Architect is responsible for designing, implementing, and maintaining ServiceNow solutions that align with our client's business objectives. This role requires a deep understanding of ServiceNow architecture, modules, and best practices to drive digital transformation and enhance our IT service management capabilities.Job Duties : Leads the design and architecture of ServiceNow solutions, ensuring they meet business requirements and are scalable, secure, and efficientOversees and leads a team of onshore and offshore developers for the implementation of ServiceNow modules, including ITSM, ITOM, PM, CSM, HRSD, and others, ensuring seamless integration with existing systemsCustomizes and configures ServiceNow applications to meet specific business needs, including workflows, forms, and user interfacesProvides technical leadership and guidance to development teams, ensuring adherence to best practices and standardsCollaborates with client business stakeholders, IT teams, and vendors to gather requirements and translate them into technical solutionsMonitors and optimizes the performance of ServiceNow applications, identifying and resolving issues to ensure high availability and reliabilityMaintains comprehensive documentation of architecture, design, and implementation processes Provides training and support to end-users and IT staff to maximize the value of ServiceNow solutionsEscalates any issues to senior management, as neededProvides regular status updates on implementationPrepares formal and informal presentations for various internal and external meetingsOther duties as requiredSupervisory Responsibilities : Supervises the day-to-day workload of managed services team members Ensures teams are trained on all relevant softwareEvaluates the performance of team members and assists in the development of goals and objectives to enhance professional developmentDelivers periodic performance feedback and completes performance evaluations for teams in accordance with Firm guidanceActs as mentor to team members, as appropriateQualifications, Knowledge, Skills, and Abilities : EducationHigh School Diploma or GED, requiredBachelor’s degree in Computer Science or Information Technology, preferredMasters degree in Computer Science or Information technology, preferredExperienceSix (6) or more years of experience in ServiceNow architecture and implementation, requiredExperience with ticketing systems and remote management tools, requiredStrong understanding of ITIL processes, preferredFour (4) or more years working in conjunction with off-shore teams to deliver solutions, preferredExperience in large complex ERP deployment, preferredExperience working in a consulting environment, preferredLicense / Certification : ServiceNow Certified System Administrator and Certified Implementation Specialist, preferredITIL V3 / V4, preferredSoftwareExperience with ServiceNow modules, ITSM, ITOM, PM, HRSD, CSM, SecOps, preferred Four (4) or more years of experience in JavaScript, HTML, CSS, and ServiceNow scripting, preferredLanguages : N / AOther Knowledge, Skills, & AbilitiesExcellent communication skills, professionalism, positive attitude, and desire to learnAbility to effectively work both with a team and independentlyExcellent analysis and problem-solving skillsCapacity to work in a deadline-driven environment while handling multiple projects / tasks simultaneously with a focus on detailsCapable of working well under pressure while dealing with unexpected problems in a professional mannerAbility to work well in a cross-functional team environment preferredMust have excellent organizational and multi-tasking skillsKeyword : ERP, ServiceNow, ITSM, ITIL, IT Service Management, ITOM, PM, ITAM, HRSD, CSM, Integration, GRC, SECOPSIndividual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.National Range : $120,000 - $180,000Maryland Range : $120,000 - $180,000NYC / Long Island / Westchester Range : $120,000 - $180,000Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world. At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team.  BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits

• offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions. We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on : Welcoming diverse perspectives and understanding the experience of our professionals and clientsEmpowering team members to explore their full potentialOur talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunitiesCelebrating ingenuity and innovation to transform our business and help our clients transform theirsFocus on resilience and sustainability to positively impact our people, clients, and communitiesBDO Total Rewards that encompass so much more than traditional “benefits.”  Click here to find out more!
• Benefits may be subject to eligibility requirements.Equal Opportunity Employer, including disability / vetsClick here to find out more!Full timePosting Date : 2024-12-18

Salary : $120,000 - $180,000