What are the responsibilities and job description for the ServiceNow Architect position at Ness Digital Engineering?
Ness Digital Engineering is building a high-performing team to execute a comprehensive Change and Release Management Implementation using ServiceNow (SNOW) Atlassian Jira , and other DevOps tools. The project involves delivering a fully automated, integrated solution for a leading client. The roles require deep technical expertise, strong problem-solving abilities, and leadership in driving ITSM, ITAM, and integration practices.
ServiceNow Architect – Change & Release Management (ITSM and ITAM)
Location
Role
Client Engagement Manager (CEM) / Sr ServiceNow Architect
Responsibilities
Lead the end-to-end architecture and design for ServiceNow-based Change and Release Management, focusing on ITSM and ITAM modules.
Collaborate with business and technical stakeholders to define requirements and translate them into scalable ServiceNow solutions.
Develop a roadmap for automating Change and Release Management workflows in alignment with ITIL standards.
Oversee the integration of ServiceNow with tools like Atlassian Jira, Jenkins, and GitHub to ensure a cohesive automation framework.
Define data architecture, CMDB dependencies, and governance processes for ITAM and ITSM.
Provide technical leadership to the team and ensure compliance with the industry with the best practices.
Governance and Process Enablement for Release and Change Management by extending and customizing the existing processes available at OCC.
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